John Wardell

Designed procedures for installation, security testing and graphical user interface testing.

• Followed regulations and policies regarding proper ICT system usage and administration.
• Analysed critical assets and identified weaknesses and vulnerabilities, implementing countermeasures.
• Interfaced with line providers to install telecommunication links.

• Documented appropriate project plans and controls in line with change lifecycle.
• Delivered on projects' key objectives with agreed budgets, timelines and standards.
• Monitored project spending and compiled budgets to develop business use cases.
• Managed workforce planning, compiling information for informed decision-making.
• Built and nurtured professional relationships with wide range of stakeholders.
• Used project management tools and techniques for positive, successful outcomes.
• Acted as single point of contact for customers and internal stakeholders.

• Demonstrated outstanding problem-solving skills throughout north Yorkshire to maintain exceptional service levels.
• Ensured continued Team growth through expert strategy development and effective policy implementation.
• Oversaw operational delivery team, ensuring accurate, efficient project completion against contract deadlines and targets.
• Handled overall planning and management of all telecom utility operations,

• Monitored systems and determined needs for upgrades and enhancements.
• Produced network proposals and executed proposed solutions.
• Performed diagnostic check-ups to detect and diagnose hardware and software issues.
• Identified and replaced faulty components to avoid work disruptions.
• Identified and resolved issues with current network systems to avoid bugs and errors.
• Travelled to off-site locations to complete necessary service work.