Hi, I’m
Alex Hamilton
Coventry,West Midlands
Summary
I am hard working, enthusiastic with a great work ethic, I like getting a job done efficiently and to the best of my abilities. I am driven and creative and enjoy being apart of a well coordinated team. I enjoy learning new skills and developing knowledge that will enable me to advance in the workplace .
Overview
5
years of professional experience
Work history
UHCWCoventry, West Midlands
Telecommunications Consultant
03.2022 - Current
Job overview
- Troubleshot and repaired telephone, video conferencing and voicemail systems.
- Provided high quality call handling in line with performance targets.
- Coped calmly and effectively with routine and urgent calls.
- Handled incoming and outgoing calls, exceeding company target goals.
- Trained, mentored and supervised junior operators to improve performance and reach target goals.
- Minimised switchboard disruptions by promptly reporting telephone, equipment and software malfunctions to arrange repair.
- Provided knowledgeable responses to customer enquiries to address needs.
Royal OakWarwick, Warwickshire
Landscape Gardener
06.2021 - 03.2022
Job overview
- Delivered top quality service to encourage customer referrals.
- Carried out day-to-day duties including grass cutting and watering, optimising maintenance and visual appeal.
- Operated ride-on mowers, trimmers and leaf blowers.
- Managed outdoor spaces, ensuring thorough maintenance, upkeep and preservation.
- Trimmed trees and shrubs to create neat and accessible outdoor spaces.
- Produced immaculate gardens with detailed pruning and weed control.
- Lifted and moved heavy items in line with health and safety policies.
Royal Mail Atherstone, Warwickshire
Parcel Sorter
08.2019 - 04.2020
Job overview
- Loaded and unloaded lorries, working fast with team to meet goals.
- Manually loaded, unloaded and moved parcels, lifting and carrying up to 70 kg.
- Operated scanner device, inputting mail items for tracking.
- Applied improved loading strategies to maintain continuous flow throughout the warehouse.
- Packed mail cages daily in line with established practice.
- Redirected and returned illegible mail.
Abbey Farm BistroLlangollen, Denbighshire
Waiter Bartender
06.2018 - 06.2019
Job overview
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
Education
Cardinal Wiseman Catholic SchoolCoventry
GCSEs
September 2017 - 05.2021
University College BirminghamBirmingham
NVQ Level 1 from Business and Finance
September 2021 - 06.2022
City College CoventryCoventry
NVQ Level 1 from Fashion and Design
September 2022 - 02.2023
Timeline
Telecommunications Consultant
UHCW
03.2022 - Current
Landscape Gardener
Royal Oak
06.2021 - 03.2022
Parcel Sorter
Royal Mail
08.2019 - 04.2020
Waiter Bartender
Abbey Farm Bistro
06.2018 - 06.2019
Cardinal Wiseman Catholic School
GCSEs
September 2017 - 05.2021
University College Birmingham
NVQ Level 1 from Business and Finance
September 2021 - 06.2022
City College Coventry
NVQ Level 1 from Fashion and Design
September 2022 - 02.2023
Skills
- Teamwork skills
- Fashion design
- Customer relationship management
- Processing orders
- Creative design
- Eye for detail
- Maintaining equipment
- Radio communication
- Vehicle loading
- Inventory control
- Problem solving
- Outstanding customer service
Languages
Spanish
Intermediate
English
Native
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