John Reynolds
Newtonabbey,County Antrim
Summary
Driven Project Manager known for delivering complex projects on time and within scope. Skilled in stakeholder management, team leadership, and process optimisation, resulting in increased efficiency and client satisfaction. Known for driving project success through strategic planning, risk management, and collaborative problem-solving.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Project Manager
Deloitte
01.2023 - 02.2025
- Enhanced project efficiency by streamlining communication channels.
- Developed comprehensive project plans for successful execution and delivery.
- Ensured effective resource allocation with meticulous project scheduling.
- Expedited issue resolution to minimise delays in project timelines.
- Identified risks, implemented mitigation strategies for secure project outcomes.
- Implemented quality control measures, ensured adherence to standards.
- Wrote reports outlining project progress and results.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
- Managed budgets diligently, controlled unnecessary expenditure on projects.
- Worked with clients across multiple industries including retail, government and IT.
Client Service Delivery Lead
Deloitte
01.2021 - 01.2023
- Improved team efficiency by implementing agile methodologies.
- Led delivery team to achieve operational excellence.
- Managed complex delivery schedules for improved client satisfaction.
- Streamlined operations with advanced technology solutions.
- Optimised resources to meet demanding business needs.
- Advocated for continuous improvement across embedded processes including compliance and resource management.
Service Desk Engineer
Deloitte
01.2017 - 01.2021
- Resolved technical issues by providing first level support to clients.
- Implemented system upgrades for improved performance.
- Assured customer satisfaction with timely, efficient resolution of IT problems.
- Streamlined troubleshooting procedures to enhance service delivery time.
- Tracked computer system and network performance to identify root causes of issues.
- Improved system efficiency by performing routine maintenance tasks.
- Collaborated with team members, fostering a productive working environment.
Education
Bachelor of Science - Computing and Information Technology
Queen's University Belfast
Belfast 01/2011 - 01/2016
A-Levels - Geography (B), English (A), Politics (B)
St Patrick's Grammar School
Armagh 2004 - 2011
Skills
- Budgeting oversight
- Goal-Oriented approach
- Budget forecasting
- Agile methodology
- Resource scheduling
- Computer literacy
- Time-management
- Process optimisation
- Knowledge of PRINCE2 principles
- Process improvement strategies
Certification
PRINCE2 Foundation
References
References available upon request.
Timeline
Project Manager
Deloitte
01.2023 - 02.2025
Client Service Delivery Lead
Deloitte
01.2021 - 01.2023
Service Desk Engineer
Deloitte
01.2017 - 01.2021
Bachelor of Science - Computing and Information Technology
Queen's University Belfast
01/2011 - 01/2016
A-Levels - Geography (B), English (A), Politics (B)
St Patrick's Grammar School
2004 - 2011
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