JOHN HOGAN

Sole UK-based employee responsible for establishing and growing the company's UK presence, overseeing all day-to-day business operations, customer support, administration, compliance monitoring and commercial activities. Working independently to manage competing priorities, maintain customer relationships and support business development objectives while ensuring efficient office and operational processes.

• Manage a varied and demanding workload independently, prioritising tasks and meeting deadlines with minimal supervision.
• Produce, maintain and update accurate records, reports and documentation using Microsoft Office applications.
• Provide professional first-line support to customers and stakeholders through email, telephone and face-to-face communication.
• Coordinate information requests and ensure accurate, timely responses.
• Monitor compliance with relevant industry standards and regulatory requirements.
• Develop and maintain effective working relationships with internal and external stakeholders.
• Analyse information and prepare reports to support business planning and decision-making.
• Demonstrate strong organisational skills while managing multiple priorities in a fast-paced environment.
• Contribute to business growth through effective administration, customer service and operational support.

Industrial Measurement Sector

Role Summary

Provided independent consultancy services to a range of manufacturing and engineering organisations, representing leading equipment manufacturers and acting as a technical liaison between suppliers and customers. Managed all aspects of a self-employed business, including client relationships, contract negotiations, administration, financial management and marketing, while delivering professional technical support and training.

• Managed all aspects of a self-employed consultancy business, demonstrating initiative, self-motivation and excellent organisational skills.
• Developed and maintained effective working relationships with a diverse range of clients and external stakeholders.
• Coordinated appointments, customer visits and project schedules while managing multiple priorities.
• Maintained accurate records, contracts, financial information and business documentation.
• Prepared professional correspondence, quotations, reports and presentations.
• Delivered training and information sessions to customers, adapting communication styles to suit different audiences.
• Handled confidential business information with discretion and professionalism.
• Managed financial administration, including invoicing, budgeting and account reconciliation.
• Responded promptly to enquiries and resolved issues through effective communication and customer service.
• Demonstrated strong IT skills through the routine use of Microsoft Office applications and business management systems.

• Managed and coordinated daily activities of a small field-based team, providing guidance, support and performance oversight.
• Developed and maintained strong working relationships with major customers and external stakeholders, including multinational organisations.
• Monitored sales forecasts, budgets and performance reports, ensuring accurate record keeping and effective business planning.
• Prepared and presented regular management reports, business updates and performance data.
• Implemented and maintained a Customer Relationship Management (CRM) system, improving record accuracy and information accessibility.
• Coordinated customer enquiries, quotations and project activities, ensuring timely communication and follow-up.
• Planned and delivered training sessions, product demonstrations and presentations for customers and colleagues.
• Collaborated with internal departments and external partners to support business objectives and service delivery.
• Supported marketing initiatives, event planning and customer engagement activities.
• Managed multiple priorities simultaneously while meeting deadlines and maintaining high standards of customer service.

• Developed and maintained effective working relationships with customers across the UK, Ireland and France.
• Provided technical advice, product support and training to customers and end users.
• Planned and managed an extensive territory independently, organising customer visits and prioritising workloads effectively.
• Learned and applied specialist knowledge of Statistical Process Control (SPC) systems and quality management processes.
• Adapted communication styles to meet the needs of a diverse customer base, including conducting business in French.
• Identified customer requirements and provided tailored solutions to support operational improvements.

• Worked within a variety of manufacturing and construction environments, followed by 6 months travelling throughout North America.
• Quickly adapted to new workplaces, teams and working practices.
• Developed confidence communicating with people from diverse backgrounds.
• Demonstrated reliability and professionalism in a range of short-term positions.
• Enhanced organisational and problem-solving skills through independent travel and employment.

Engineering Technician Apprenticeship (Mechanical & Electrical Engineering) – ONC Level
1984 – 1988

• Completed a four-year apprenticeship combining practical engineering experience with ONC studies.
• Studied Mathematics, Physics, Electronics, Technical Drawing and Engineering Principles.
• Undertook placements across design, testing, quality assurance, manufacturing and purchasing functions.
• Developed strong analytical, organisational and problem-solving skills, together with a thorough understanding of quality and compliance processes.
• Established a broad technical and professional foundation that supported a successful career in engineering, customer support and business management.