curtis tekenah

Key Responsibilities:

• Directed the day-to-day operations of the business, ensuring profitability and growth.
• Developed and implemented sales and marketing strategies to increase revenue and brand awareness.
• Managed purchasing, stock control, merchandising, and supplier relationships.
• Recruited, trained, and supervised staff, fostering a high-performance team culture.
• Delivered exceptional customer service and built long-term client relationships.
• Managed budgets, financial reporting, and business planning.
• Analysed market trends and customer preferences to inform product selection and pricing.
• Oversaw visual merchandising and maintained high standards of store presentation.
• Negotiated with suppliers and secured competitive pricing for products.
• Ensured compliance with health and safety regulations and business policies.

Key Achievements:

• Successfully operated and grew the business over a 19-year period.
• Built a loyal customer base through personalised service and quality products.
• Established a strong reputation within the men's fashion sector.

Oversaw daily restaurant operations, balancing service quality, satisfaction, and staffing standards.

• Owned reservations management, customer service, and guest relations delivery.
• Monitored alcohol consumption and kept operation in line with legal service requirements.
• Delivered highest rating of HSE adherence through continuous policy enforcement.
• Maintained meticulous health and safety standards, achieving top ratings in all inspections and ensuring a safe dining environment.

Owned daily shop floor operations for a leading men’s formalwear and fashion retailer.

Led, coached, and motivated sales staff to strengthen customer experience delivery.

• Drove customer styling decisions through suit fitting, recommendations, and advice.
• Reviewed sales performance data and set actions to reach store targets.
• Allocated stock levels, merchandising, and replenishment plans to maintain presentation.
• Oversaw customer queries and managed complaint resolution to protect satisfaction.
• Directed training for new team members on techniques, knowledge, and procedures.
• Set store presentation standards and monitored daily compliance across departments.
• Coordinated opening and closing tasks, cash handling, and security routines.
• Contributed to store management by handling operational and administrative priorities.
• Owned day-to-day behaviours that supported achievement of sales targets.

Managed continuous learning to deepen men’s tailoring and formalwear product knowledge.

• Established strong customer rapport that encouraged repeat business and feedback.

• Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
• Oversaw daily store operations and sales activities to ensure smooth functioning and achievement of targets.
• Led and motivated a team to achieve sales objectives.
• Delivered excellent customer service and resolved issues promptly.
• Resolved customer complaints with effective solutions to enhance satisfaction and foster loyalty.
• Recruited, trained, and developed team members.
• Controlled store budget and expenses to align with financial targets.
• Oversaw inventory management, reducing stock loss through effective control measures.
• Monitored stock levels and organised replenishment.
• Managed cash handling, banking, and reporting procedures.
• Implemented visual merchandising displays.
• Merchandised displays to showcase new and popular items.
• Actioned customer feedback to improve product and service provisions.
• Stored stock safely and securely to maintain quality of goods.