John Gwenzi
Sutton Coldfield,United Kingdom
Summary
Experienced in residential development management with a strong focus on resident and customer relations, contractor and supplier management, and health and safety compliance. Proficient in property inspections, site audits, building safety checks, and service charge budgeting. Skilled in maintenance coordination, complaint resolution, community engagement, and resident meeting organisation. Expertise in GDPR and confidential data handling, record keeping, administration, Microsoft Office Suite, risk assessment, compliance monitoring, and stakeholder relationship management. Committed to enhancing community living environments while ensuring regulatory compliance and operational efficiency.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Development manager
FirstPort UK
Birmingham
2025.03 - 2026.06
- Manage the day-to-day operations of residential leasehold developments, ensuring properties remain safe, secure, and well maintained.
- Conduct regular site inspections, health and safety checks, and compliance reviews.
- Coordinate contractors and suppliers, raise work orders, monitor progress, and ensure completion of maintenance works to required standards.
- Act as the primary point of contact for residents, responding promptly to enquiries, concerns, and complaints.
- Organise and attend resident meetings, prepare minutes, and follow up on agreed actions.
- Support resident engagement initiatives and encourage community participation within developments.
- Maintain accurate records and ensure compliance with GDPR and company procedures.
- Monitor service charge expenditure and assist in the preparation and management of budgets.
- Liaise with local authorities, freeholders, contractors, and other stakeholders to support effective property management.
- Carry out risk assessments and implement measures to maintain safe communal environments.
- Assist new residents during move-ins, ensuring a positive and welcoming experience.
Housing Officer
Harmony Housing Solution
Birmingham
2024.01 - 2025.03
- Managed housing properties and ensured compliance with tenancy agreements.
- Coordinated routine and reactive maintenance works with contractors.
- Resolved tenant queries, complaints, and disputes professionally and efficiently.
- Supported budgeting and expenditure monitoring for housing maintenance projects.
- Maintained accurate housing records and tenancy documentation.
- Worked closely with residents, local agencies, and support services to resolve housing-related issues.
AML Investigator
ING Bank Poland
Warsaw
2023.02 - 2023.11
- Conducted detailed investigations into financial transactions and compliance matters.
- Produced accurate reports and maintained confidential records.
- Collaborated with internal departments and external stakeholders.
- Ensured adherence to regulatory and compliance requirements.
Office Manager Intern (Project Office)
WSEI University
Lublin
2022.02 - 2022.04
- Supported office administration and record management.
- Maintained project documentation and reporting systems.
- Assisted with staff coordination and administrative processes.
Investment Management Intern
Globergy
Lublin
2021.06 - 2021.09
- Assisted with business analysis and project administration.
- Supported client reporting and risk management activities.
- Maintained accurate records and project documentation.
Education
Master of Business Administration (MBA) - Management
WSEI University
Lublin, Poland 2020.10 - 2022.07
Bachelor of Business Administration - Financial Management
University of South Africa
Pretoria, South Africa 2013.11 - 2017.07
Skills
- Residential Development Management
- Resident & Customer Relations
- Contractor & Supplier Management
- Health & Safety Compliance
- Property Inspections & Site Audits
- Building Safety & Security Checks
- Service Charge Budgeting
- Maintenance Coordination
- Complaint Resolution
- Community Engagement
- Resident Meeting Organisation
- GDPR & Confidential Data Handling
- Record Keeping & Administration
- Microsoft Office Suite
- Risk Assessment & Compliance Monitoring
- Stakeholder Relationship Management
ADDITIONAL INFORMATION
- - Full UK Driving Licence
- - Strong IT skills including Microsoft Office and property management systems
- - Experienced in working independently and as part of a wider management team
- - Excellent communication and interpersonal skills
- - Available to work in a live-in residential management position
Timeline
Development manager
FirstPort UK
2025.03 - 2026.06
Housing Officer
Harmony Housing Solution
2024.01 - 2025.03
AML Investigator
ING Bank Poland
2023.02 - 2023.11
Office Manager Intern (Project Office)
WSEI University
2022.02 - 2022.04
Investment Management Intern
Globergy
2021.06 - 2021.09
Master of Business Administration (MBA) - Management
WSEI University
2020.10 - 2022.07
Bachelor of Business Administration - Financial Management
University of South Africa
2013.11 - 2017.07