Summary
Overview
Work history
Education
Skills
Timeline
CustomerServiceRepresentative

JOHN GALLAGHER

DOWNPATRICK,Ards and North Down

Summary

I am a hard working employee who is very motivated and reliable. I am a keen learner and always willing new learn new skills and help overall group success. I like to think i can offer strong administrative, relationship-building and problem-solving abilities.

I am a team member very skilled with money handling and customer queries and problems. I work well to keep customers and fellow employees happy and and always have a strong focus on quality of service both for myself and my employer.

I pride myself on a can-do attitude to any situation and strive for successful outcomes in customer service and staff job satisfaction.

I have a very strong background in the automotive parts industry and have covered almost every scenario within the trade. I have vast experience, racking up some 20 plus years and covered all positions within this industry and can quickly and easily be accustomed to any and all posts in an instant.



Overview

19
19
years of professional experience
7
7
years of post-secondary education

Work history

Customer sales advisor

AUTOZONE CARPARTS LTD
DOWNPATRICK, DOWN
11.2009 - Current
  • Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
  • Delivered exceptional customer service, addressing customer queries and handling customer complaints.
  • Understood Autozone goals and use upselling and cross-selling techniques to achieve targets.
  • Highlighted product features and benefits in line with customer needs, securing sales.
  • Provided customers with price information and handle financial transactions.
  • Remained knowledgeable in current stock to provide helpful, informative customer advice.
  • Assisted customers with product returns, converting refund requests into exchange opportunities to maximise revenue.
  • Built rapport with new and existing customers to boost client retention.
  • Negotiate best-possible prices for maximised profit levels.

SALES MANAGER

PRIMA GIFTS
BELLAGHY, DERRY
10.2007 - 11.2009
  • Maintained regular contact and strong relationships with existing customers by providing comprehensive support.
  • Identified and qualified new sales prospects to continually meet targets.
  • Achieved exceptional client satisfaction feedback and ratings.
  • Monitored sales team performance, providing effective training to help reach revenue and profit targets.
  • Retained existing customers and substantially grew customer base, product line and sales volume.
  • Managed team of 3 sales staff, driving performance with motivational strategies to exceed sales targets.
  • Prioritised and followed up on critical leads to boost new customer sales

OWNER

AUTOZONE CARPARTS
DOWNPATRICK, DOWN
03.2006 - 06.2007
  • Established and successfully managed profitable business, demonstrating exceptional entrepreneurial skills and business acumen.
  • Supervised staff to deliver top-quality service in alignment with company objectives.
  • Optimised daily operations to achieve maximum efficiency and cost-effectiveness.
  • Applied customer feedback to inform business strategy and foster continued loyalty.

SALES MANAGER

ALLPARTS
BELFAST, ANTRIM
02.2005 - 04.2007
  • Motivated sales teams to achieve daily store targets.
  • Mentored staff on handling and resolving customer concerns.
  • Organised motor vehicle parts inventory in alignment with company procedures.
  • Identified customer parts requirements and provided potential alternatives for hard-to-find parts.
  • Ordered cost-efficient vehicle parts and accessories from reputable suppliers.
  • Attended to customer needs promptly, leading shop teams by example.
  • Advised customers on prices premium parts and accessories.
  • Instructed staff on point-of-sale till operation and transaction processing.
  • Scheduled staff rotas to meet business demands within budget.

Education

A-Levels -

ST MARYS GRAMMAR SCHOOL
Magherafelt, Mid Ulster
09.1995 - 06.1997

GCSEs -

ST AMRYS GRAMMAR SCHOOL
Magherafelt, Mid Ulster
09.1990 - 06.1995

Skills

  • Relationship building
  • Personable
  • Communication improvements
  • Relationship management
  • High-pressure environments
  • Stock control

Timeline

Customer sales advisor

AUTOZONE CARPARTS LTD
11.2009 - Current

SALES MANAGER

PRIMA GIFTS
10.2007 - 11.2009

OWNER

AUTOZONE CARPARTS
03.2006 - 06.2007

SALES MANAGER

ALLPARTS
02.2005 - 04.2007

A-Levels -

ST MARYS GRAMMAR SCHOOL
09.1995 - 06.1997

GCSEs -

ST AMRYS GRAMMAR SCHOOL
09.1990 - 06.1995

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JOHN GALLAGHER