John Edwards
Summary
Results-driven professional with extensive experience in communication, team leadership, and personnel management. Skilled in customer service, safety compliance, and contract negotiation. Holds a professional driving licence and basic first aid certification, ensuring health and safety standards are met. Excels in multitasking while achieving outstanding results in fast-paced settings.
Overview
1
1
Certification
38
38
years of professional experience
Work history
Voluntary and unpaid work
Various
2020.08 - 2025.12
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Supported team by demonstrating respect and willingness to help.
Meet and Greet Driver
Extrastaff
Stansted
2019.01 - 2020.04
- Collected and delivered customer vehicles between long and short stay car parks, meeting customers at terminal to ensure seamless vehicle handover.
- Coordinated customer transport and service at Stansted Airport, ensuring efficient and timely service.
- Ensured prompt delivery of parcels by utilising effective navigation skills.
- Showcased strong ability to handle high pressure situations calmly during peak hours.
- Kept accurate records of all deliveries made during the day.
Warehouse Operative
3B Recruitment
Stansted
2018.01 - 2019.01
- Executed picking and packing tasks for FedEx at Stansted Airport, ensuring accurate order fulfilment.
- Packed orders for dispatch to customers and retail outlets, ensuring timely delivery.
- Conducted regular maintenance activities around warehouse to ensure equipment functionality and safety. around warehouse, contributing to a safe work environment.
Driver/Customer Service Representative
THRIFTY CAR & VAN RENTAL
2016.01 - 2018.01
- Coordinated the delivery and collection of hire vehicles for private and corporate customers. Handled office tasks related to vehicle hire agreements.
- Monitored and managed branch staff performance and fleet operations to ensure optimal service delivery.
- Negotiated terms for vehicle hire agreements with clients to secure favourable conditions.
- Completed two vocational training courses to enhance skills relevant to vehicle hire and customer service.
Revenue Protection Officer
ABELLIO GREATER ANGLIA
2015.05 - 2016.01
- Delivered customer service, conducted ticket sales and inspections, issued penalty fare notices, and performed revenue protection duties.
- Successful in reducing the number of non fare paying passengers at numerous main line railway stations.
- Provided exceptional customer service to enhance client satisfaction., ticket sales, ticket inspection, issuing of penalty fare notices, revenue protection related duties.
- Successful completion of several employment and vocational related training courses.
Detainee Custody Officer
TASCOR BORDER SERVICES
2014.01 - 2015.01
- Managed detention and custody processes for individuals held by UK Border Force, ensuring compliance with legal and operational standards.
- Completed detailed reports documenting incidents within detention centre, contributing to improved incident management and oversight.
- Executed emergency procedures, adhering to safety protocols to safeguard individuals and staff during critical situations.
- Complied strictly with company policies and procedures, demonstrating professionalism at all times.
Custody Warder - Kensington Palace
HISTORIC ROYAL PALACES
2012.01 - 2012.04
- Maintained the daily safety and security of visitors and staff at Kensington Palace. Control room operations, visitor and customer service and experience related duties, tour guides and exhibit promotion, liaison with outside emergency service agencies.
- Oversaw daily operations of the palace grounds.
- Oversaw the sector of the palace designated to members of the Royal family and coordinated with stakeholders.
- Managed visitor procedures, ensuring adherence to facility policies.
- Liaised closely with local authorities during incidents requiring police or medical intervention, guaranteeing prompt response times.
- Facilitated smooth venue operations by coordinating with maintenance staff promptly on repair issues.
- Monitored CCTV systems efficiently for proactive threat detection.
- Acted as point of contact for confused, distressed, or lost members of public.
Safety & Security Officer
IKEA
2011.06 - 2011.12
- Assisted in emergency evacuation drills, ensuring all staff understood procedures.
- Collaborated with local law enforcement agencies for enhancing site security measures.
- Responded to alarms with swiftness, ensuring minimal disruption to operations.
- Checked ID cards and documented details in security log.
- Worked in security control room to continuously monitor CCTV feeds.
- Collaborated with security teams and emergency services to resolve urgent situations.
Client Services Officer
G4S/Serco
2006.02 - 2011.06
- Oversaw the detention of persons according to Australian Immigration Department policies and legislation. Provided client and customer services, ensured facility safety and security, conducted control room operations, and coordinated with outside emergency service agencies.
- Continued training and management of a team of ten Detention Services Officers.
- Managed and mentored fifteen detainees daily, fostering individual development and adherence to facility protocols.
- Managed daily mentoring sessions for fifteen individual detainees.
- Maintained high standards of personal conduct, contributing to a positive work environment.
- Conducted risk assessments to ensure public safety.
- Resolved conflicts and disputes, verifying safety of all participants and proceeding with arrests when needed.
- Conducted searches, investigating reported persons and premises for illegal activity.
- Investigated criminal activity to gather information and compile case data.
Security Police Officer
ROYAL AUSTRALIAN AIRFORCE
2002.01 - 2006.01
- Conducted policing duties within the Australian Defence Force, ensuring personnel and asset security.
- Oversaw the facilitation and management of the RAAF Policing incident reporting system (DPSMS).
- Planned and executed numerous security related exercises, improving operational readiness and response capabilities.
- Conducted detailed investigations into various offences, gathering evidence and interviewing witnesses.
- Provided close protection for military dignitaries and civilian politicians, mitigating risks during events.
- Successfully delivered on tasks within tight deadlines.
- Counter Intelligence and Counter Surveillance duties.
- Management of the civilian guard service - access control.
Driver/Customer Service Representative
Europcar
1998.03 - 2000.03
- Communicated effectively with customers to confirm deliveries.
- Conducted basic vehicle maintenance for optimal performance.
- Performed daily vehicle inspections to ensure safety.
- Enhanced customer satisfaction with prompt and courteous delivery service.
- Carried out vehicle checks and organised repairs to achieve timely resolution.
- Collaborated with sales team to maximise product visibility and sales.
Police Officer
Bedfordshire Police
1994.08 - 1996.09
- Adhered strictly to legal regulations whilst conducting duties, ensuring professionalism.
- Utilised negotiation skills to defuse volatile situations peacefully.
- Assisted in reducing drug-related offences within the community by proactive policing.
- Ensured victim care and support throughout investigation processes, fostered goodwill.
- Maintained public order by patrolling designated areas.
- Responded to emergency calls for immediate intervention and support.
- Prepared detailed case reports for use in court proceedings.
- Gathered evidence carefully at crime scenes, enforcing forensic procedure adherence for accuracy.
- Acquired and served warrants for arrests, searches or other purposes.
- Patrolled residential areas for optimised community safety.
Security Officer
CobraWatch Security
1993.01 - 1994.06
- Responded to alarms with swiftness, ensuring minimal disruption to operations.
- Wrote detailed incident reports, facilitating ongoing improvements in security protocols.
- Patrolled premises regularly, contributing to a safe work environment.
- Supervised visitor sign-in process meticulously; ensured accurate record keeping.
- Assisted in emergency evacuation drills, ensuring all staff understood procedures.
- Checked ID cards and documented details in security log.
- Worked in security control room to continuously monitor CCTV feeds.
British Armed Forces
British Army / Royal Marines
1987.10 - 1992.05
- Acquired new skills rapidly through hands-on practice and applied them to daily tasks.
- Delivered tasks under tight deadlines while maintaining consistent quality.
- Exhibited respect in all professional communications, friendliness, and support wherever assistance was required.
- Improved efficiency and productivity by acquiring new skills.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Optimised task execution to boost overall efficiency and productivity by acquiring new skills.
- Handled day-to-day duties accurately using approved checklists and procedures.
- Learned new skills quickly and applied them to daily tasks.
- Showed respect, friendliness, and support wherever assistance was required.
Education
GCSEs - English Language, English Literature, History, Geography, Physics, French
The Bishop's Stortford High School
Skills
- Communication and interpersonal skills
- Team leadership
- Personnel management
- Customer service and support
- Safety and security expertise
- Contract negotiation
- Basic first aid certification
- Professional driving licence
- Efficient multitasking
- Communication proficiency
- Health and Safety Compliance
Certification
- Full UK Driving Licence
- Level 2 Mental Health First-Aid & Mental Health Advocacy in the Workplace
Military Service
- Branch: British Army / Royal Marines / Royal Australian Airforce
- Service Country: United Kingdom / Australia
- Rank: L/BDR / MNE 1 / Leading Aircraftsman
- Oct 1987 to May 1992 / Sep 2002 to Jan 2006
Awards
Gulf Medal
Liberation of Kuwait Medal
Australian Defence Medal
Timeline
Voluntary and unpaid work
Various
2020.08 - 2025.12
Meet and Greet Driver
Extrastaff
2019.01 - 2020.04
Warehouse Operative
3B Recruitment
2018.01 - 2019.01
Driver/Customer Service Representative
THRIFTY CAR & VAN RENTAL
2016.01 - 2018.01
Revenue Protection Officer
ABELLIO GREATER ANGLIA
2015.05 - 2016.01
Detainee Custody Officer
TASCOR BORDER SERVICES
2014.01 - 2015.01
Custody Warder - Kensington Palace
HISTORIC ROYAL PALACES
2012.01 - 2012.04
Safety & Security Officer
IKEA
2011.06 - 2011.12
Client Services Officer
G4S/Serco
2006.02 - 2011.06
Security Police Officer
ROYAL AUSTRALIAN AIRFORCE
2002.01 - 2006.01
Driver/Customer Service Representative
Europcar
1998.03 - 2000.03
Police Officer
Bedfordshire Police
1994.08 - 1996.09
Security Officer
CobraWatch Security
1993.01 - 1994.06
British Armed Forces
British Army / Royal Marines
1987.10 - 1992.05
GCSEs - English Language, English Literature, History, Geography, Physics, French
The Bishop's Stortford High School