Carla daniela Santos Correia
Hemel Hempstead,he
Summary
Multilingual professional with expertise in customer service, problem solving, and communication skills. Proficient in Portuguese, with a strong ability to enhance customer satisfaction through up-selling strategies and effective listening. Adept at leveraging numeracy and literacy skills to address diverse client needs while fostering positive interactions. Committed to delivering exceptional service and driving business success through multilingual communication and tailored solutions. Dedicated to delivering a high standard of support to customers while contributing positively to team success.
Overview
2026
2026
years of professional experience
Work history
Cleaner (Voluntary work)
Pronto Construction Ltd
- assisted with cleaning and maintenance tasks.
- gained experience working within a team and supporting site operations.
Work experience
Debenhams
- worked on beauty treatments and customer service skills.
- developed strong team working and customer engagement skills.
- supported costumers with product selection and advice.
Work experience
BARCESTER-CHORLEYWOOD BEAUMONT
06.2018 - 06.2018
- assisted in caring for elderly residents, serving meals and drinks.
- contributed ideas and support for themed open day activities.
Customer assistant
various organisations
06.2019 - Current
- delivered high quality customer service in retail and hospitality environments, ensuring customer satisfaction.
- handled customer queries, complaints and requests professionally, maintaining an attentive and positive attitude.
- built rapport with diverse customers and adapted communication to meet different needs.
- managed transactions accurately and efficiently, including cash handling and order processing.
- supported colleagues by fostering a collaborative team environment.
- increased sales through suggestive selling techniques.
- dealt effectively with customer complaints, resolving issues professionally and amicably.
Education
High School Diploma - MATHS, ENGLISH LANGUAGE, ENGLISH LITERATURE, BIOLOGY, CHEMISTRY, PHYSICS, ART, CHILD DEVELOPMENT, FOOD TECH, GEOGRAPHY
ADEYFIELD SCHOOL
Level 2 Diploma - BEAUTY THERAPY
WEST HERTS COLLEGE
Skills
- Customer Service
- Problem Solving
- Numeracy Skills
- Literacy Skills
- Communication Skills
- Listening Skills
- Fluency in Portuguese
- Comprehension of Spanish
- Up-Selling experience
- Multilingual communication
- Customer satisfaction enhancement
- Strong communication and interpersonal skills
- Flexible and adaptable team player
Affiliations
- Travelling, fitness, socialising, crafting
Timeline
Customer assistant
various organisations
06.2019 - Current
Work experience
BARCESTER-CHORLEYWOOD BEAUMONT
06.2018 - 06.2018
Level 2 Diploma - BEAUTY THERAPY
WEST HERTS COLLEGE
Cleaner (Voluntary work)
Pronto Construction Ltd
Work experience
Debenhams
High School Diploma - MATHS, ENGLISH LANGUAGE, ENGLISH LITERATURE, BIOLOGY, CHEMISTRY, PHYSICS, ART, CHILD DEVELOPMENT, FOOD TECH, GEOGRAPHY
ADEYFIELD SCHOOL
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