John Biltcliffe
London,Lambeth
Summary
Dependable staff member consistently keeps areas clean, stocked and inviting for guests. Focused on customer satisfaction and encouraging repeat business. Knowledgeable and a passionate fast learner.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Bartender
Effra Social
Brixton, Lambeth
10.2024 - Current
- Adapted quickly to different situations and levels of maintaining efficiency even under pressure.
- Demonstrated knowledge of drink recipes for improved customer experience and recommended drinks to customers, increasing overall sales.
- Created an inviting atmosphere through friendly interaction with customers.
Bartender
Southbank Centre
London, City of London
04.2024 - Current
- Memorised orders in loud and busy environments to maintain speedy service at peak times.
- Performed bar closing duties, thoroughly cleaning multiple bars, sanitising and replenishing stock.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
Hosting team leader
High Society
London, City of London
01.2021 - 01.2024
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Learned to be punctual as each venue such as Claridges Hotel and The Royal Albert Hall were different every shift.
- Coached team members through new or difficult workflows.
- Delegated tasks to make best use of individuals' skills.
- Worked over 60 shifts at multiple locations.
Exam invigilator
City of London School
London, City of london
05.2021 - 07.2022
- Prepared desks with correct exam papers and accompanying tools.
- Minimised exam disruptions by handling student queries in quiet, unobtrusive manner.
- Upheld strict exam conditions in line with up-to-date regulations.
- Seated over 120 students in line with seating plan.
- Guaranteed exam room functionality, fixing issues promptly and thoroughly.
Education
Filmmaking - Film
Leeds Beckett University
Leeds 09.2021 - 05.2024
Higher National Diploma - Film
The BRIT School
London 09.2019 - 02.2020
Skills
- Customer Service
- Fast Learner
- Exceptional time management
- Strong, Enthusiastic communicator
- Problem Solving
- Payment Processing
- Premium spirits & mixology
- Espresso machine operation
- Positive attitude :)
Certification
I am DBS certified.
References
References available upon request.
Timeline
Bartender
Effra Social
10.2024 - Current
Bartender
Southbank Centre
04.2024 - Current
Filmmaking - Film
Leeds Beckett University
09.2021 - 05.2024
Exam invigilator
City of London School
05.2021 - 07.2022
Hosting team leader
High Society
01.2021 - 01.2024
Higher National Diploma - Film
The BRIT School
09.2019 - 02.2020
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