Joel Ludovic Gerard Baungally
Slough,Berkshire
Summary
I am hard-working, reliable and dedicated individual, experience in the Customer Care. I enjoy working with different people and I am a strong team player with a positive approach to work and life. I am regarded as highly responsible, flexible and motivated by those I have worked with and I am passionate about providing great service. I'm a fast learner.
Overview
18
18
years of professional experience
Work history
Espace
01.2010
Infinity BPO Call Centre Agents
01.2004
Head of Section
Espace Maison Ltd, UPB
01.2022 - 01.2023
Customer Care Assistant
S.A.I.M Ltd
01.2021 - 01.2022
Customer Care Supervisor
CSL Ltd, Mauritius Telecom
01.2012 - 01.2021
Customer care agent
CSL Ltd, Mauritius Telecom
01.2011 - 01.2012
Project Manager
Xplicit Consulting Ltd
01.2010 - 01.2011
Supervisor
Infinity BPO
01.2005 - 01.2010
Education
GCSEs - Technical
Ocep College
Mauritius January 2002 - 11.2003
GCSEs - Technical
Imperial College
Mauritius 01/1997 - 11/2001
CPE - English French Mathematics And Environmental Studies
Seegoolam Torul Government School
Mauritius 01/1991 - 12/1996
Skills
- Language Cert Entry Level Certificate A1 Highfield Level 3 Award (First Aid )
- ACT Security E-Learning
- ACT Awareness
- Highfield Level 2 Award for Door Supervisors
- Highfield Level 2 Award for CCTV Operators
- MQA Certified :technique de gestions pour Superviseur Open Mind Cerfificate : Leadership skills for supersvisor
- British Council Certificate :Effective Email Writing Skills
Interests
HOBBIES & INTERESTS , Basketball Music Social Works
Languages
English
Intermediate (B1)
French
Fluent
creoles
Native
Timeline
Head of Section
Espace Maison Ltd, UPB
01.2022 - 01.2023
Customer Care Assistant
S.A.I.M Ltd
01.2021 - 01.2022
Customer Care Supervisor
CSL Ltd, Mauritius Telecom
01.2012 - 01.2021
Customer care agent
CSL Ltd, Mauritius Telecom
01.2011 - 01.2012
Espace
01.2010
Project Manager
Xplicit Consulting Ltd
01.2010 - 01.2011
Supervisor
Infinity BPO
01.2005 - 01.2010
Infinity BPO Call Centre Agents
01.2004
GCSEs - Technical
Ocep College
January 2002 - 11.2003
GCSEs - Technical
Imperial College
01/1997 - 11/2001
CPE - English French Mathematics And Environmental Studies
Seegoolam Torul Government School
01/1991 - 12/1996
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