Joel Downes
Summary
Motivated and adaptable with a diverse background in outdoor work, customer service, and operational roles. Experienced in groundskeeping, including tree trimming, cable laying, and managing outdoor spaces, with a proven ability to work effectively in all weather conditions and tackle new challenges. Additional experience in reception and retail roles, with a focus on delivering excellent customer service, and holder of a linguistics degree bringing analytical and communication skills to all tasks. Looking to leverage this blend of skills and experience in roles that combine physical labor, problem-solving, and customer interaction.
Overview
10
10
years of professional experience
Work history
Bar and Reception Assistant
The Belgrave Hotel
Tenby, Pembrokeshire
01.2025 - 09.2025
- Completed daily clerical tasks and cashing-up of the bar.
- Managed front-desk duties like check-ins and managing queries guests may have, as well as serving drinks at the bar.
- Also helped out waiting tables in the restaurant and helped the head chef prepare food.
Grounds and Reception Assistant
Trevayne Farm & Campsite
Saundersfoot, Pembrokeshire
07.2022 - 08.2024
- Managed front desk duties, including calls and being the first point of contact for guests.
- Worked in all weather conditions to ensure task completion on time.
- Operated machinery like lawn mowers, strimmers and hedge trimmers, achieving a well-groomed look for the park grounds.
Procurement and Production manager
Underground Surf and Skate
Tenby, Pembrokeshire
04.2019 - 06.2021
- Oversaw the ordering of stock and supplies like ink, screens and garments for production.
- Managed production of garments to be used for deliveries and in-store.
- Designed and developed the website using Wix.
Sales assistant
Underground Surf and Skate
Tenby, Pembrokeshire
06.2015 - 05.2017
- Balanced till at end of day, maintaining accurate records.
- Trained new cashiers on store policies and procedures to maintain standards.
- Completed opening and closing procedures each day.
Education
Bachelor of Arts - English Language for Speech and Language Therapy
Bangor University
/2021 - /2024
Skills
- Experience in finance, budgeting and fundraising gained from my role as treasurer with the Bangor Muddogs in university
- Excellent research and communication skills attained from a degree in linguistics
- Microsoft office proficiency including Microsoft Excel
- Experienced in customer service
- Inventory control
- Experience with website designing apps like Wix
References
References available upon request.
Timeline
Bar and Reception Assistant
The Belgrave Hotel
01.2025 - 09.2025
Grounds and Reception Assistant
Trevayne Farm & Campsite
07.2022 - 08.2024
Procurement and Production manager
Underground Surf and Skate
04.2019 - 06.2021
Sales assistant
Underground Surf and Skate
06.2015 - 05.2017
Bachelor of Arts - English Language for Speech and Language Therapy
Bangor University
/2021 - /2024