Jack Taylor

• Managed customer inquiries, complaints, and returns professionally, fostering long-term relationships and ensuring a positive client experience.
• Increased sales by building strong customer connections and delivering tailored service.
• Guided purchasing decisions with detailed product knowledge, comparisons, and custom visual layouts using Ensign ducting design software.
• Adapted to varied roles, including sales, logistics, product movement, and PA responsibilities, ensuring smooth business operations.

Key Achievements:

• Streamlined the product movement process, reducing order fulfillment time by 15% and boosting customer satisfaction.
• Excelled in adapting to a multi-faceted role, mastering complex software and operational tasks within a short timeframe, earning recognition as a key team player and go-to problem solver.

• Provided exceptional customer service across phone, email, and in-person interactions, ensuring accurate and timely responses to inquiries.
• Enhanced guest satisfaction by proactively addressing concerns and delivering effective resolutions in a timely manner.
• Juggled multiple tasks efficiently in a dynamic, fast-paced environment while upholding professional standards.

Key Achievement:

• Recognized consistently by customers and colleagues for outstanding service and a solutions-focused approach to challenges.

• Managed front desk operations, ensuring a welcoming environment for gym members.
• Used skills in Microsoft Excel for efficient management of team work hours, scheduling, task tracking, and membership / balance checks.
• Provided both group, and one-on-one training sessions, focusing on strength training, conditioning, and goal-oriented fitness plans

Key Achievements:

• Received client praise for delivering effective and engaging sessions and fitness programs.
• Organized successful promotional events, driving a 20% increase in gym memberships.