Joel Barton
Bath,Somerset
Summary
Reliable and hardworking graduate with excellent customer service skills and a strong foundation in IT. Experienced in delivering friendly, efficient service within a fast-paced university environment. Comfortable with Windows, macOS, Microsoft applications and a Computer Science A-Level which, covering topics such as databases and programming and networking. Keen to apply my technical skills and customer-facing experience as an IT Service Desk Analyst.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work history
Catering assistant
Bath Spa University
Bath, Somerset
09.2024 - Current
- Focused on delivering excellent customer service in a busy university environment, resolving issues and providing assistance when necessary and giving customers a friendly welcome.
- Communicating with a large team to deliver services to a high standard.
- Training new staff members, explaining procedures step by step.
- Understanding and helping to maintain necessary standards of cleanliness and hygiene, ensuring high attention to detail.
- Showing initiative and willingness.
Retail sales advisor
Debenhams
Bath, Bath and North East Somerset
11.2019 - 04.2021
- Provided excellent customer service, assisting customers in a friendly and polite manner.
- Resolved customers issues effectively.
- Demonstrated flexibility working across different departments and picking up the necessary new skills quickly.
Primary School Work Experience
Newbridge Primary School
Bath, Somerset
06.2018 - 06.2018
- Taught a group of Year 6 students how to use Microsoft Word, requiring patience and clear communication.
Education
Bachelor of Science - Geography
University of Plymouth
Plymouth, England 09.2021 - 07.2024
A-Levels - Computer Science (B), Geography (B), Psychology(B) and Core Maths (C)
Oldfield School
Bath, Bath and North East SomersetSkills
- Patient, empathetic approach to customer service skills
- Thorough understanding of Windows, MacOS, Office365, and mobile devices
- Strong initiative
- Communication skills
- Adaptable to new systems
- Willingness to learn new systems
- Collaborative team player
Affiliations
- I enjoy gaming, playing football and socialising with friends.
Timeline
Catering assistant
Bath Spa University
09.2024 - Current
Bachelor of Science - Geography
University of Plymouth
09.2021 - 07.2024
Retail sales advisor
Debenhams
11.2019 - 04.2021
Primary School Work Experience
Newbridge Primary School
06.2018 - 06.2018
A-Levels - Computer Science (B), Geography (B), Psychology(B) and Core Maths (C)
Oldfield School