Joel Baker-Smith
Portsmouth,Hampshire
Summary
Detail-oriented IT professional with experience in data centre operations and customer service as a hotel receptionist. Strong teamwork and organisational skills drive collaboration and efficiency. Adaptable and committed to achieving meaningful outcomes in diverse roles.
Overview
7
7
years of post-secondary education
11
11
years of professional experience
Work history
Groundskeeping worker
Colas
Portsmouth, Hampshire
2025.04 - 2025.09
- Using machinery.
- Accomplished rubbish disposal.
- Area beautification
- Work in all weathers.
- Ensuring public safety.
Grounds maintenance worker
Portsmouth City Council
Portsmouth, Hampshire
2024.03 - 2024.11
- Executed seasonal planting programmes to ensure year-round visual appeal in grounds.
- Developed welcoming pathways that improved visitor experience.
- Maintained clean environment through diligent litter collection and disposal.
- Learning to use and operate machinery
- Flexible approach and planning to complete set daily tasks.
Greenhouse Flower Picker & Pruner
Van Lier Nurseries
Auckland, Auckland
2023.11 - 2023.12
- Flower picking, pruning to meet daily requirements
- Conducted quality assurance checks to ensure product standards were met.
- Teamwork
- Established clean work environment meeting required hygiene standards.
- Flexibility, learning new skills and implementing them in fast-paced work environment.
Front desk receptionist
La Quinta by Wyndham
Queenstown, Otago
2023.03 - 2023.10
- Greeted and assisted guests, facilitating smooth check-in and check-out processes
- Answered phone queries and created bookings, ensuring guest satisfaction and efficient service
- Using Room Master, Property Management Software, further IT literacy Excel, Google Docs.
- Handled duty manager responsibilities during after-hours phone shifts, maintaining operational standards
- Adapted quickly to changing work demands and responsibilities
- Conducted opening and closing security checks to ensure safety
Tape Librarian
Kyndryl/ Pomeroy/ IBM
Portsmouth, Hampshire
2016.09 - 2023.01
- Offering 24/7 customer support, on-site
- Using various IT programmes such as Excel & Etoc
- Monitored server performance and security protocols.
- Organising and registering movement of tapes both on-site and off
Mail sorter
Royal Mail Group
Portsmouth, Hampshire
2014.12 - 2015.01
- Supported timely mail dispatch by ensuring all deadlines were met, contributing to on-time delivery.
- Upheld customer service standards through precise mail allocation, enhancing client satisfaction.
- Organised sensitive documents for secure delivery, ensuring adherence to confidentiality protocols.
Education
GCSEs - 10 A-C, including Maths, Science and English
St. Edmunds Catholic School
Portsmouth 2006.09 - 2010.07
A-Levels - Geography A, Religious Studies A, History C, Media C
Portsmouth College
Portsmouth 2011.09 - 2014.07
Bachelor of Arts - Classical History
The Open University
United Kingdom 2023.09 -
Skills
- Excellent organisational skills
- Experienced within technical environments
- Effective communication skills, both written & verbal
- IT proficiency
- Hard Working and determined
- Full UK driver’s licence
- Willingness to learn
- Keen desire to help
Affiliations
- I have a keen interest in History and music.
- Animal welfare
Voluntary Experience
- Endangered Species Conservation, Queensland Australia. Australian Animals Care & Education Inc. Wombat and Kangaroo Sanctuary. 2023
- IVHQ, Impact Trip, Athens Greece. Animal Care. Dog Sanctuary. 2024
References
References available upon request.
Timeline
Groundskeeping worker
Colas
2025.04 - 2025.09
Grounds maintenance worker
Portsmouth City Council
2024.03 - 2024.11
Greenhouse Flower Picker & Pruner
Van Lier Nurseries
2023.11 - 2023.12
Bachelor of Arts - Classical History
The Open University
2023.09 -
Front desk receptionist
La Quinta by Wyndham
2023.03 - 2023.10
Tape Librarian
Kyndryl/ Pomeroy/ IBM
2016.09 - 2023.01
Mail sorter
Royal Mail Group
2014.12 - 2015.01
A-Levels - Geography A, Religious Studies A, History C, Media C
Portsmouth College
2011.09 - 2014.07
GCSEs - 10 A-C, including Maths, Science and English
St. Edmunds Catholic School
2006.09 - 2010.07