Michalis Tsotsi
London,United Kingdom
Summary
Highly organised and adaptable professional with fluency in Greek, Albanian, and English, offering extensive experience in customer service, inventory management, and sales floor operations. Demonstrates exceptional organisational and time-management skills, with a proven ability to prioritise tasks effectively in fast-paced environments. Skilled in providing tailored recommendations based on customer needs, ensuring exemplary service delivery while maintaining compliance with health department regulations. Adept at processing business transactions, managing cash handling procedures, and maintaining well-stocked and properly rotated merchandise. Known for strong problem-solving abilities, collaboration skills, and the capacity to remain calm under pressure. Seeking to contribute expertise within a dynamic business environment while continuing to develop new competencies.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work history
Waiter
Searcys
London, Greater London
2025.09 - 2026.02
- Currently working as a Waiter at Portrait Restaurant by Chef Richard Corrigan, a three-Michelin-star chef, delivering high-end dining service within a premium restaurant environment. I provide professional and attentive table service, demonstrating strong knowledge of the menu, ingredients, and allergens to confidently assist guests. I work closely with kitchen and front-of-house teams to ensure smooth and efficient service during busy periods, while maintaining exceptional standards of presentation, hygiene, and customer care. I remain calm and effective under pressure, consistently contributing to an excellent guest experience.
Waiter
Vlamis Restaurant
Enfield
2022.01 - 2026.02
- Greet and escort customers to their tables.
- Present menu and provide detailed information when asked.
- Prepare tables by setting up linens, silverware, and glasses.
- Inform customers about the day’s specials.
- Offer menu recommendations upon request.
- Up-sell additional products when appropriate.
- Serve food and drink orders.
- Check dishes and kitchenware for cleanliness and presentation and report any problems.
Waiter
Rock n Roll
Skiathos
2025.06 - 2025.08
- I worked at Rock n Roll Bar in Skiathos, one of the island’s most popular and busiest venues, from June to August 2025. I began as a waiter and was later promoted to Head Waiter in recognition of my performance and leadership skills. My role involved delivering excellent customer service in a fast-paced, high-pressure environment, supervising and supporting junior staff, coordinating floor operations, and ensuring smooth service during the busy summer season. I also handled guest requests, managed orders, and helped create a welcoming atmosphere for a diverse, international clientele.
Pastry Sous Chef
Michalis Tsotsi
London
2023.05 - 2023.06
- Worked there to gain experience mostly with the pastry chef
Waiter
The Beautiful South
North London
2019.12 - 2020.01
- Greet and escort customers to their tables.
- Present menu and provide detailed information when asked.
- Prepare tables by setting up linens, silverware, and glasses.
- Inform customers about the day’s specials.
- Offer menu recommendations upon request.
- Up-sell additional products when appropriate.
- Serve food and drink orders.
Shop Assistant
Butchers
Skiathos
2019.05 - 2019.09
- Make recommendations based on customer needs.
- Examine the sales floor to ensure merchandise is well stocked, well maintained, and properly rotated.
- Process, check and stock inventory to ensure deliveries are correct and of good quality.
- Provide exemplary customer service throughout the shift.
Waiter
Taverna Ladokolla
Skiathos
2018.06 - 2018.09
- Providing excellent wait service to ensure satisfaction.
- Taking customer orders and delivering food and beverages.
- Making menu recommendations answering questions and sharing additional information with restaurant patrons.
Hotel Receptionist
Esperides Hotel
Skiathos
2018.06 - 2018.08
- Assisting customers at the reception and helping them with their baggage to their room.
- Process business transactions, handle cash, process debit/credit cards and perform returns or exchanges.
- Follow all relevant health department regulations.
- Provide excellent customer service.
Education
Bachelor's degree - Human Nutrition
London Metropolitan University
London, Greater London 2022.10 - 2026.02
None - Sport & Exercise Science
University of Hertfordshire
2021.09 - 2022.05
I.T.
Barnet and Southgate College
North London, UK 2020.10 - 2021.06
Skills
- Excellent organisational skills
- Follow all relevant health department regulations
- Process, check and stock inventory to ensure deliveries are correct and of good quality
- Examine the sales floor to ensure merchandise is well-stocked, well-maintained, and properly rotated
- Management skills, with the ability to prioritise tasks
- Hands-on experience of multi-tasking and key problem-solving abilities
- Solving abilities
- Provide excellent customer service
- Solid written and verbal communication skills
- Processing business transactions, handle cash, process debit/credit cards and perform returns or exchanges
- Time management
- Professional attitude and appearance
- Providing exemplary customer service throughout the shift
- Ability to be resourceful and proactive when issues arise
- Time-management skills, with the ability to prioritise tasks
- Listening to customers to gain a thorough understanding of what they need
- Make tailored recommendations based on customer needs
- Examine the sales floor to ensure merchandise is well taken care of
- Fluent in Greek Albanian and English, I am seeking a position within a business where I can effectively contribute the skills and abilities I have developed, while continuing to grow and acquire new competencies Through success in several key organisations, I have demonstrated confidence, strong collaboration skills, and the ability to work efficiently within team environments I am personable and adaptable, with a proven ability to manage challenging situations in a timely and effective manner I possess strong stress-management skills, allowing me to remain calm, focused, and productive under pressure
Affiliations
- SPORTS
Timeline
Waiter
Searcys
2025.09 - 2026.02
Waiter
Rock n Roll
2025.06 - 2025.08
Pastry Sous Chef
Michalis Tsotsi
2023.05 - 2023.06
Bachelor's degree - Human Nutrition
London Metropolitan University
2022.10 - 2026.02
Waiter
Vlamis Restaurant
2022.01 - 2026.02
None - Sport & Exercise Science
University of Hertfordshire
2021.09 - 2022.05
I.T.
Barnet and Southgate College
2020.10 - 2021.06
Waiter
The Beautiful South
2019.12 - 2020.01
Shop Assistant
Butchers
2019.05 - 2019.09
Waiter
Taverna Ladokolla
2018.06 - 2018.09
Hotel Receptionist
Esperides Hotel
2018.06 - 2018.08