Joel Armitage

Last year I joined First Actuarial as a 1st and 2nd line IT Support Engineer and I absolutely love my job!

In this position I:

• Am responsible for first and second-line IT support, addressing a wide range of issues.
• Efficiently manage a high volume of tickets and user queries.
• Troubleshoot problems and resolve technical issues promptly.
• Collaborate with a small team to ensure smooth IT operations.
• Maintain and upkeep the IT environment for just under 400 staff members.
• Deliverer exceptional customer service to all members.
• Demonstrate problem-solving skills to minimize downtime.

• I recently joined Servero, who deal with second-hand servers and IT equipment
• In this position, I: create con gurations according to the end users requirements
• Build con gurations according to our customers
• Answer queries
• Search and purchase refurbished stock
• Send out quotes for our end users
• Answer any customer queries relating to their con gurations or technical support.

• And responsibilities:
• Helped create the company and created all the groundwork for it
• Estimated to make over £ 300,000 in revenue in our rst year
• Implemented all the procedures and policies/warranties
• Created sta training structures and progression models
• Recruited and trained sta
• Organised meetings with stake holders to pitch the business model.

• Achievements and responsibilities:
• Broke a record of most outbound calls in 1 day
• Increased team KPI's allowing us to hit our commission bonus for the rst time in 6 months
• Closed a £ 2,000,000 deal that pushed us over target
• Helped customers with support on Cisco products
• Adapted and learned how to work with SaaS models
• Pitched and sold license renewals
• Assisted the general sales team with Cisco queries.

• Turned the store around from a store that was about to close to the best performing store in the franchise
• Increased both "Buys" and "Sales" KPI's by 40-50%
• Trained up sta to pass their "CRQ", meaning they were the best trained sta in the franchise
• Managed, developed and trained a team of 8 to the best standard possible.

• Managed sta and trained them up to a high standard
• Improved the stores performance and KPI's
• Implemented new procedures and methods
• Motivated sta to hit targets and improve morale.

• I consistently achieved record sales levels and was considered to be one of the best members
• I soon developed excellent inter-personal skills when dealing with customer enquiries
• Extended my IT knowledge to a level where I was highly competent in addressing technical enquiries.

• Here I picked, and packed golf clubs for Taylormade ranging anywhere in value from £50 to £500 each
• And for I.T.W I managed the mould machines that would produce the window seal rubbers, and interior car bolts.

• I worked as a black box tester/assistant within the company
• I was working alongside the developers to make suggestions and test the overall functionality of the game and its playability, reporting any bugs found and working with the development team to create a captivating game.