Joe Rees

Motivated and detail‑driven individual with a strong foundation in railway operations and a deep personal connection to the rail industry. Growing up within a railway family has given me a solid understanding of how the railway functions, particularly across the Wales & Borders network. I am passionate about contributing to a modern, customer‑focused railway at a time of significant investment and transformation. The rail network in Wales is at a very exciting stage in its history, with record levels of investment in the infrastructure and a brand-new fleet of trains transforming the customer experience and service offering, and I am very keen to be part of this journey, with a role in Network Rail in Train Delay Attribution.

I fully understand the importance of getting to the root cause of train delays through accurate data collection and investigation and how this allows the railway to continuously improve how it operates. With a keen eye for detail, I excel in investigating the root causes of issues, managing competing priorities, and making clear, well‑reasoned decisions under time pressure. My work experience to date has allowed me to learn how to build effective relationships at all levels within the retail sector, as well as maintaining clear and effective customer service when working under pressure in a busy city- centre retail environment. This experience is vital when investigating issues with our operators including Transport for Wales, GWR, Avanti, WMT, XC and freight operators. Accurate and timely investigation of train delays also has commercial and financial implications through the schedule 8 process.

Working across a shift roster covering evenings and weekends, I am more than comfortable with shift work and appreciate that this is a very necessary part of working for Network Rail. I am a flexible employee, who has regularly been asked to alter shift patterns at short notice, together with working in different locations across South Wales and the South-West.

I am experienced in working with IT systems such as Microsoft applications and internal retail software. I am also familiar with train timetabling apps such as trainline, national rail, Opentraintimes and can type quickly and accurately.

Eager to develop further expertise in rail operations, I am committed to supporting Network Rail's mission to keep people and freight moving safely and efficiently, contributing to a reliable, resilient, and customer‑centred railway for Wales and Borders route.

• I love exercise and I use the gym several times a week, I also enjoy walking and watching live sport..