Mariana Turcan
London
Summary
Customer-oriented retail professional with a solid background in sports (Decathlon) and premium lifestyle (Rituals)brands. Experienced in visual merchandising, leading store operations, and supporting new store openings. A consistent top performer, awarded Employee of the Month for 4 consecutive months. Passionate about creating in-store experiences that connect customers with the brand and drive results.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
Rituals Expert / Supervisor
Rituals
London
2024.06 - Current
- Service Excellence: Achieved a 100% score in Mystery Shopper sessions, ensuring perfect execution of brand standards and consumer engagement.
- Performance & KPIs: Monitored daily store targets (KPIs), taking proactive steps to help the team reach goals in conversion and average transaction value.
- op Performance: Awarded "Employee of the Month" for 4 consecutive months for consistently exceeding performance goals and sales targets.
- Knowledge Sharing: Mentored new teams during store openings, sharing personal expertise and best practices to ensure a consistent, high-quality brand launch.
- New Store Openings: Actively supported the launch of new store locations, setting up the shop floor from scratch and ensuring all visual standards were met.
- Visual Presentation: Led the execution of seasonal window displays and product launches, maintaining the premium aesthetic of the store.
Store Supervisor/ Leader
Getir UK
London
2021.04 - 2024.05
- Fostered a collaborative environment, motivating team towards speed and accuracy in service delivery.
- Handled customer inquiries and feedback promptly, reinforcing positive reputation and high service levels.
- Managed daily staff rotas and operational tasks, ensuring site efficiency and adherence to brand standards.
Store assistant/ Duty Manager
Decathlon UK
London
2019.08 - 2021.04
- Sales Impact: Improved seasonal department sales by 15% through strategic rearrangement of displays and effective product highlighting.
- Merchandising: Organised and visually enhanced sports departments to create a seamless shopping experience for customers.
- Managed opening and closing procedures, including cash handling and maintaining high service standards.
- Expert Advice: Delivered technical product knowledge to sports enthusiasts, guiding them in selecting appropriate gear for their performance needs.
Education
Bachelor of Science - Health and Social Care
Anglia Ruskin University
LondonBachelor of Science - Tourism and Public Services
Moldova State University
Chisinau 2014.09 - 2018.05
Skills
- Core Skills: Visual Merchandising, New Store Openings, KPI Management, Customer Experience, Team Mentoring, Stock & Inventory Management
- Languages: English (Advanced), Romanian (Native), Russian (Advanced), French (Intermediate), Spanish(Beginner)
- Delegating effectively
- Workplace mediation
- Sales forecasting
Timeline
Rituals Expert / Supervisor
Rituals
2024.06 - Current
Store Supervisor/ Leader
Getir UK
2021.04 - 2024.05
Store assistant/ Duty Manager
Decathlon UK
2019.08 - 2021.04
Bachelor of Science - Tourism and Public Services
Moldova State University
2014.09 - 2018.05
Bachelor of Science - Health and Social Care
Anglia Ruskin University