Summary
Overview
Work history
Education
Skills
Certification
Accomplishments
Hobbies and Interest
Websites
Languages
References
Timeline
Generic

Joe Griffiths

Stourbridge,West Midlands

Summary

I have had a passion for work and have focused my learning through school and college to achieve the grades I need for the opportunity to put into practice in the workplace. More importantly, I would be willing to do further training on new and exciting projects to broaden my skills for the future. I find the idea of thinking outside the box and mending issues through my own thought process satisfying when providing helpdesk support.


With over 8 years of experience in the IT sector, I am adept at image processing and providing excellent end-user support. My background includes configuring and imaging devices, network maintenance, and improving infrastructures, particularly in private business settings. I am seeking new opportunities that offer a therapeutic work environment.

Overview

7
7
years of professional experience
8
8
years of post-secondary education
1
1
Certification

Work history

Configuration Engineer

Greensafe IT Ltd
02.2023 - 11.2024
  • To configure and image machines for customers using their personalized configurations with same day completion
  • To configure printers for onsite engineers to install without any issues
  • To ensure all configurations are done efficiently and completed on time
  • To work with and help my team to make sure all clients orders are fulfilled on time and provide IT maintenance for my colleagues when the opportunity arises

1st Line Remote Helpdesk Support Technician

Computek I.T Ltd
06.2021 - 02.2023
  • To ensure support for all our businesses are satisfied with my I.T solutions, maintaining the network efficiently and to provide excellent services to the clients
  • To provide remarkable support for O365 software for the end user such as Outlook, Word and Excel
  • Ensure all end users are up to date with the latest Windows OS and updates, as well as 3rd party software updates
  • To configure and provision IP phones for rapid deployment in new and existing businesses
  • To keep a well-mannered, pleasant, calm and collected presentation over the phone when dealing with clients to ensure a positive experience for the end user
  • To clean refurbished I.T equipment for a more factory new feel for the end user

IT Helpdesk Support Technician

George Dixon Academy
10.2019 - 12.2019
  • To ensure support for a school is up to standards involving provisions of IT equipment, technical solutions, maintaining the network and to provide excellent services to the staff
  • To report and/or escalate issues using an online helpdesk by entering tickets and solving these issues
  • Other duties involved performing upgrades for staff laptops to the current Windows version, as well as performing fixes on interactive whiteboards and password resets using the leisure of Active Directory

I.T Technician

Moat Farm Junior School
05.2019 - 07.2019
  • To provide the upmost support for a junior school involving provisions of IT equipment, technical solutions, maintaining the network and to provide routine maintenance for the school's IT Equipment
  • To report and/or escalate issues using an online helpdesk by entering tickets and solving these issues to ensure that the ticket is fulfilled and closed
  • To Convert the MacOS dominated infrastructure to Windows

I.T Helpdesk Technician

Hagley Catholic High School
12.2017 - 03.2019
  • To provide first line helpdesk support for all staff and students while following safeguard and GDPR regulations
  • Maintaining servers and machines around the school site and improving our infrastructure
  • Creation of digital signage, setting up VR and maintaining the VR space, email quarantine with Google and Securus violation checks

Education

Level 3 advanced Apprenticeship -

TDM & Hagley Catholic High School
12.2017 - 03.2019

Level 3 Nationals Diploma - I.T

Halesowen College
09.2015 - 05.2017

Level 2 Technical Diploma - I.T

Halesowen College
09.2014 - 06.2015

Crestwood Secondary School - English, Maths, Science, I.C.T, Geography

Crestwood Secondary School
09.2009 - 07.2014

Skills

  • Problem-solving
  • Software & Hardware
  • Conflict Management
  • Communication
  • Prioritizing

Certification

Double Award IT


Level 2 Technical Diploma in IT


Level 3 IT Cambridge Nationals


Advanced Level 3 IT Apprenticeship




Accomplishments

  • Dealing with and providing satisfactory fixes for multiple distressed clients on my own.
  • Imaging over 200 laptops with rapid succession within a day.
  • Discovering the major issue with a printer on my own that was disrupting a branch of a company.
  • Providing documentation for junior technicians and proving helpful by speeding up the process.
  • Clipping and terminating broken ethernet heads for an entire server rack.

Hobbies and Interest

  • Working as a team in games that require it.
  • Being a part of the Royal British Legion to help make a difference for others.
  • Watching the latest craze in TV Series.
  • Research history.
  • Build and paint historical model vehicles and war machines.

Languages

English
Native
German
Beginner
Swedish
Elementary
French
Elementary

References

References available upon request.

Timeline

Configuration Engineer

Greensafe IT Ltd
02.2023 - 11.2024

1st Line Remote Helpdesk Support Technician

Computek I.T Ltd
06.2021 - 02.2023

IT Helpdesk Support Technician

George Dixon Academy
10.2019 - 12.2019

I.T Technician

Moat Farm Junior School
05.2019 - 07.2019

Level 3 advanced Apprenticeship -

TDM & Hagley Catholic High School
12.2017 - 03.2019

I.T Helpdesk Technician

Hagley Catholic High School
12.2017 - 03.2019

Level 3 Nationals Diploma - I.T

Halesowen College
09.2015 - 05.2017

Level 2 Technical Diploma - I.T

Halesowen College
09.2014 - 06.2015

Crestwood Secondary School - English, Maths, Science, I.C.T, Geography

Crestwood Secondary School
09.2009 - 07.2014
Joe Griffiths