Jeo Jimmy

Build and configure PCs, laptops, tablets, and servers to customer specifications.

• Install Windows 10/11 images, Autopilot setups, BIOS updates, and required software.
• Work with a wide range of clients including councils, hospitals, police forces, government organisations, and private businesses.

• Meet strict SLAs and time targets, managing multiple build orders and keeping tasks on schedule.
• Perform quality checks on all devices to ensure they meet SCC and client standards.
• Troubleshoot hardware and software issues during the build process.
• Record configuration details accurately and support the team with large build batches.

Key Skills: Windows 10/11 · Autopilot · Imaging · Hardware Setup · Troubleshooting · QA · SLA Management · Time Management

As part of a high-volume IT deployment project, I delivered hands-on technical support in both office and warehouse environments, ensuring smooth hardware rollout and minimal disruption to end users. My role included device imaging, configuration, user support, and asset management using enterprise-grade tools.
• Imaged and configured laptops and desktops using SCCM and MDT.
• Deployed and enrolled devices through Microsoft Intune for endpoint management.
• Provided first-line technical support and issue resolution using ServiceNow.
• Managed user accounts, permissions, and device access via Active Directory.
• Maintained accurate inventory using asset management tools and adhered to deployment schedules.
• Supported end users on-site during rollout and collaborated closely with project coordinators.

• Built servers to client specifications. Worked with brands such as Dell, Supermicro, HP.
• Learnt how to do stock management
• Working on tight time constraints

• Diagnose and troubleshoot complex technical problems on-site.
• Install and configure new equipment.
• Perform preventive maintenance on equipment.
• Supporting customers through technical and administrative activities.
• Fully certified and competent with Lenovo and Dell products working with hardware such as, PCs, Tablets & Laptops, working on these machines on a daily basis has broaden my knowledge of how each of the components work together in tandem.
• Worked with Clarks to install and update the EPOS system giving me more exposure in the Field Service engineer role.
• Looking to advance into the role and gain more experience in the server and networking side of things.
• Using the experience I have gained from my previous job has really aided me in this job as there is a lot of customer interaction, and as I am one of the many faces of the company it is important to help out the client as much as I can.

• Reviewed processed which could be automated or enhanced to improve the customer experience.
• Delivered successful outcomes for customers by investigating their queries and understanding their needs.
• Maintained corporate compliance by verifying security, confidentiality, privacy and safety policies and controls were adhered to.
• Adhered strictly to policies and procedures for continued company compliance.
• Building strong rapport with customers by having genuine conversations to make a customer feel comfortable in difficult predicaments and situations.

• Worked with machinery to organise products and categories it into different departments orderly.
• Performing warehouse inventory controls via scanner and or through a computer, for example.
• Assisting with the unloading of packages and the checking in of stock.
• Sorting and placing materials or items on to racks, and shelves.
• Collecting items from throughout the warehouse, preparing and completing warehouse orders for delivery or pickup according to a schedule.
• Performing warehouse inventory controls via scanner and or through a computer.

• Worked at the petrol station as a Customer Service Assistant, dealing with customers and their queries, worked with different machines and operated the Pay Point machines.
• Welcomed and serve the customer always providing an excellent in-store experience.
• Ensure and maintained the shop floor and visual display high standard.
• Complying with company operational guidelines.
• Contributed to ensure a high level of security and is attentive to prevent product thefts.
• Gained knowledge and experience in due diligence investigations detecting potential fraud and illegal activity, always ensuring a safe and secure environment for customers.