Joe Gray-Misiuk
Cheltenham,Gloucestershire
Summary
Knowledgeable about fitness and wellness with strong organisational and leadership skills. Experienced in customer service, team coordination, and maintaining positive environment. Ready to use and develop communication, time management, and problem-solving skills in a Club Management role.
Overview
1
1
Certification
8
8
years of professional experience
Work history
Personal Trainer / Gym Manager
ReSET Gym
Cheltenham, Gloucestershire
2025.01 - Current
- Marketed both the gym and my own personal brand to engage, and encourage new clients and memberships.
- Built positive relationships with clients to encourage continued class attendance.
- Guided clients on proper nutrition and exercise habits for optimum results.
- Planned fun exercise classes for varying ages, abilities and fitness levels.
- Provided personalised fitness assessments for targeted training plans.
- Implemented customer feedback system, leading to improved services and facilities.
- Devised marketing strategies to attract new members.
Team Leader / Duty Manager
B&Q
Cheltenham, Gloucestershire
2022.05 - Current
- Weekly review of fraudulent transactions, both in-store and online.
- Reporting any fraudulent transactions to Asset Protection
- Cash Office completion every Sunday. Entails cashing up and understanding potential for fraud to occur
- Actioned and resolved customer feedback to boost service quality.
- Led team of 12+ to deliver top-quality service and achieve company targets.
- Initiated and implemented plans to improve customer relations, quality standards, and service efficiency.
- Trained Front End staff in interaction best practices, boosting customer satisfaction survey scores.
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
Stock Flow - Showrooms
B&Q
Cheltenham, Gloucestershire
2019.12 - 2022.05
- Replaced stock on empty and low-quantity shelves.
- Unpacked and processed deliveries quickly to maximise available goods.
- Relocated misplaced stock to correct shelf.
- Faced-up shelves for customers to easily identify products.
- Updated shelf prices and labels in line with store procedures.
- Cleaned shelves, signs and aisle floors.
Front End Member
B&Q
Cheltenham, Gloucestershire
2018.05 - 2019.12
- Mentored new sales associates to contribute to the shop's positive culture.
- Identified potential shoplifters and alerted management.
- Answered customer telephone calls promptly and in an appropriate manner.
- Cleaned and organised the shop, including the checkout desk and displays.
- Resolved all customer complaints in a professional manner whilst prioritising customer satisfaction.
Education
A-Level - B grade - Photography
Balcarras Sixth Form
Charlton Kings2017
BTEC Level 3 Subsidiary Diploma - Distinction grade - Creative Media
Balcarras Sixth Form
Charlton Kings2017
A-Level C Grade - Business Studies
Balcarras Sixth Form
Cheltenham, Gloucestershire2017
10 GCSEs, including Science, Maths and English at grades A*-C -
Balcarras School
Charlton Kings2015
Skills
- Team Leader and Duty Manager experience
- Knowledge in understanding and identifying fraudulent transactions
- Employee performance reviews
- Customer relationship management
- Team development strategies
- Proficient with MS Word, Excel, and PowerPoint
- Computer literate
- Great time management
- Ability to Work Under Pressure
- Experience in a fast-paced working environment
- Confident phone skills
- Group exercise instruction
- Personal trainer certification
- Membership sales experience
Certification
- Level 2 Gym Instructor Certification
- Level 3 Personal Training Diploma
- Level 3 Exercise Referral Diploma
- Retail Management Level 2 Apprenticeship
Timeline
Personal Trainer / Gym Manager
ReSET Gym
2025.01 - Current
Team Leader / Duty Manager
B&Q
2022.05 - Current
Stock Flow - Showrooms
B&Q
2019.12 - 2022.05
Front End Member
B&Q
2018.05 - 2019.12
BTEC Level 3 Subsidiary Diploma - Distinction grade - Creative Media
Balcarras Sixth Form
A-Level - B grade - Photography
Balcarras Sixth Form
A-Level C Grade - Business Studies
Balcarras Sixth Form
10 GCSEs, including Science, Maths and English at grades A*-C -
Balcarras School