Joe Giles
Wakefield,West Yorkshire
Summary
Results-driven professional with expertise in business development, staff management, and leadership competence. Demonstrates exceptional skills in target achievement, task prioritisation, and delegating effectively to optimise team performance. Proficient in persuasive speaking, rapport building techniques, and call management to enhance customer engagement and satisfaction. Adept at ensuring data entry accuracy and maintaining GDPR compliance while handling cash processing with precision. Committed to leveraging digital marketing basics and strategic planning to drive organisational growth and success.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
Work History
Customer representative
First Direct
Leeds, West Yorkshire
08.2024 - Current
- Facilitated frequent communication between management and clients; ensured both parties were satisfied.
- Provided technical support to customers, facilitating user-friendly experiences.
- Identified opportunities for upselling during routine client interactions; boosted sales figures accordingly.
- Processed customer orders efficiently, ensuring swift delivery times.
- Handled high-value transactions, ensured accuracy and security.
- Established positive rapport with clients by delivering outstanding service.
- Enhanced bank's reputation with excellent customer service skills.
- Managed over 60 customer calls each day, ensuring excellent customer service standards were maintained.
Brand ambassador
Appco Marketing
Leeds, West Yorkshire
03.2024 - 08.2024
- Accumulated useful feedback from consumers, allowing for improved products and services.
- Attended promotional events representing the brand, enhancing company reputation.
- Trained junior brand ambassadors, leading to a more effective team performance.
- Provided product knowledge to customers with enthusiasm and accuracy.
- Increased brand awareness for better market penetration through energetic and passionate promotion.
- Executed various marketing initiatives as per corporate direction; led to consistent branding across different platforms.
Hospitality team member
Doubletree by Hilton
Leeds, West Yorkshire
06.2021 - 02.2024
- Arranged special requests from customers promptly, creating positive impressions.
- Upheld restaurant standards by conducting routine checks on presentation and hygiene.
- Assisted colleagues during peak hours for smooth operations.
- Handled complaints in a professional manner to maintain brand reputation.
- Contributed to team targets by upselling menu items.
- Assisted in menu development, considering current trends and customer preferences.
- Increased sales with effective promotional strategies.
- Implemented new cocktail recipes, sparking interest amongst regular customers.
- Adhered to licensing regulations, maintaining the reputation of the establishment.
- Maintained clean premises, promoting a welcoming atmosphere for patrons.
Education
A-Levels - Physics
Rodillian Academy College
Wakefield 09.2021 - 06.2023
A-Levels - Chemistry
Rodillian Academy College
Leeds 09.2021 - 06.2023
GCSEs - English, Maths
The Rodillian Academy
Leeds 09.2015 - 06.2021
Skills
- Target achievement
- Patience under pressure
- Data entry accuracy
- Digital marketing basics
- Knowledge of GDPR compliance
- Call management
- Persuasive speaking
- Rapport building techniques
- Cash handling and processing
- Delegating effectively
- Leadership competence
- Business development
- Task prioritisation
- Staff management
Accomplishments
Bronze and Silver Duke of Edinburgh Awards
Affiliations
- Have an interest in hiking and challenges, Have enjoyed the Yorkshire Three peaks challenge as well as the National Three peaks, as well as many other in and around Europe and Asia
References
References available upon request.
Timeline
Customer representative
First Direct
08.2024 - Current
Brand ambassador
Appco Marketing
03.2024 - 08.2024
A-Levels - Physics
Rodillian Academy College
09.2021 - 06.2023
A-Levels - Chemistry
Rodillian Academy College
09.2021 - 06.2023
Hospitality team member
Doubletree by Hilton
06.2021 - 02.2024
GCSEs - English, Maths
The Rodillian Academy
09.2015 - 06.2021
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