Angelika Pliszka
Leeds
Summary
Dynamic professional with extensive expertise in technical training, customer support, and software configuration. Demonstrates exceptional communication skills and proactive problem-solving abilities, excelling in high-pressure environments. Known for integrity, accountability, and a strong personal drive to achieve targets and KPIs. Adept at strategic planning and collaboration within team environments, with a proven track record of making a positive impact in the language services sector. Committed to continuous improvement and delivering outstanding customer service.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work history
Customer Service REPRESENTATIVE
Lloyds bank
Leeds, LDS
2012.10
- Responding to telephone inquiries and complaints following standard operating procedures.
- Delivering personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Maintaining knowledge of company products to provide helpful suggestions and recommendations to customers.
- Developed strong customer relationships and loyalty through effective communication.
- Greeted customers by name and display respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
- Remained open to feedback from supervisors and peers to build and improve skills set.
- Addressed customers courteously using suitable methods and problem-solving skills.
Mobility SPECIALIST
Calero MDSL
Edinburgh, EDH
2022.03 - 2022.08
- Providing 1st line support to ensure customers' tickets are answered and processed within SLA
- Resolving and supplying updates to customers on their incidents and tickets
- Maintaining a high quality of service
- Partnering with the Service Operations Team
- Handling Customer Phone/Chat and emails
- Continuous training in new products to ensure the highest level of support
Health Care ASSISTANT
Victoria manor
Edinburgh, EDH
2019.10 - 2020.10
- Encouraged patients to maintain independent living with personal care assistance.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Recognized and reported abnormalities and changes in patients' health status to nursing staff.
- Helped patients use bathroom or commode and assisted patients with incontinence.
- Provided clients with accurate information regarding health services.
- Maintained patient confidentiality and protected patient rights.
- Lifted and assisted others to lift patients to move them on and off beds, examination tables, surgical tables, and stretchers.
Face to face interpreting COORDINATOR
The big word
Leeds
2015.10 - 2019.10
- Managing booking enquiries and effectively communicate with clients, addressing their queries and escalating priority issues.
- Monitoring and advise on supplier capacity to the relevant stakeholders ensuring efficient departmental operations.
- Adhere to schedules, proactively sourcing bookings within defined parameters.
- Handling customer dissatisfaction, recording service complaints, and provide exceptional customer service to all inbound callers.
- Providing real-time support to clients and linguists, maintaining strong communication channels with suppliers and internal departments.
- Managing queries related to bookings, invoicing, and portals, including handling new requests, amendments, and cancellations.
- Prioritising workload, identify and escalate issues, and support new starters' training, contributing to client relationship building and business retention.
- Assisting the relevant stakeholders in work allocation, showcasing competence across all internal management systems.
Administrative Assistant
Yorkshire mediation
Leeds
2011.01 - 2012.10
- Maintained files and filing, keeping sensitive information confidential.
- Assisted the executive management team in making informed decisions by providing timely and accurate administrative support.
- Screened incoming telephone calls, routing to appropriate personnel.
Education
Diploma of Higher Education - Health Sciences
The Open University
2026.01 - 2028.10
NFCE - Business and ADMINISTRATION
Vision2Learn
2011.01 - 2012.03
NFCE - Customer SERVICE
Vision2Learn
2012.04 - 2012.07
A-Levels - GCSE
Polish Matura exam
Poland 2007.09 - 2009.10
NFCE IT COURSE - undefined
Vision2Learn
2012.07 - 2012.10
Skills
- Technical training
- Customer support
- Software updates
- Software configuration
- Effective communication
- Attentive listening
- Proactive problem solving
- Initiative
- Decision-making
- Integrity
- Accountability
- Resilience
- Personal drive
- Target achievement
- KPI achievement
- Collaboration
- Team environment
- Customer service expertise
- Language services sector familiarity
- Positive impact
- Excelling as a communicator
- Calm under pressure
- Problem-solving
- Communication skills
- Strategic planning
Accomplishments
- Exceeded support targets, Resolved over 90% of support tickets within SLA, enhancing customer satisfaction and retention.
- Health care excellence, Handled 300+ patient interactions monthly, maintaining a 95% satisfaction rate.
- Efficient booking management, Managed 600+ bookings monthly, ensuring 98% accuracy and timely responses.
Languages
English
Native
Polish
Native
French
Beginner
Custom Section
Administrative Assistant, Yorkshire Mediation, Leeds, Leeds, 2011-01-01, 2012-10-31, Assisted the executive management team in making informed decisions by providing timely and accurate administrative support., Maintained files and filing, keeping sensitive information confidential., Screened incoming telephone calls, routing to appropriate personnel., Searched for information in company databases or online to answer questions or resolve problems., Compiled and entered data into various databases to ensure accuracy and completeness., Used Microsoft Office Suite to create and revise documents and presentations., Searched to find needed information, using such sources as Internet.
Personal Information
ID Number: 447843779995
References
References available upon request
Timeline
Diploma of Higher Education - Health Sciences
The Open University
2026.01 - 2028.10
Mobility SPECIALIST
Calero MDSL
2022.03 - 2022.08
Health Care ASSISTANT
Victoria manor
2019.10 - 2020.10
Face to face interpreting COORDINATOR
The big word
2015.10 - 2019.10
Customer Service REPRESENTATIVE
Lloyds bank
2012.10
NFCE IT COURSE - undefined
Vision2Learn
2012.07 - 2012.10
NFCE - Customer SERVICE
Vision2Learn
2012.04 - 2012.07
Administrative Assistant
Yorkshire mediation
2011.01 - 2012.10
NFCE - Business and ADMINISTRATION
Vision2Learn
2011.01 - 2012.03
A-Levels - GCSE
Polish Matura exam
2007.09 - 2009.10