Passionate about health, fitness and creative endeavours, including music production and playing the piano
Ben Buckingham
United Kingdom
Summary
Dynamic, empathetic, and results-driven professional with over 10 years of experience in claims management, stakeholder engagement, and process improvement. Adept at handling high-value accounts, negotiating complex cases, and fostering strong client relationships through empathy, clear communication, and a people-first approach. Skilled in remote and hybrid collaboration, process optimization, and cross-functional teamwork to drive operational efficiency. Passionate about problem-solving, continuous learning, and leveraging creativity to enhance performance and deliver exceptional results.
Overview
14
14
years of professional experience
Work History
Senior Casualty Claims Handler
Allianz Insurance
Milton Keynes
01.2021 - 02.2025
- Manage high-value casualty claims of up to £100K+, ensuring efficient resolution and optimal client outcomes
- Appointed as dedicated handler for key client accounts, fostering strong relationships and trust
- Initially worked fully remotely before transitioning into a hybrid role, balancing in-office collaboration with remote efficiency
- Work closely with Brokers, Solicitors, and Underwriters to negotiate complex claims and ensure proper policy application
- Lead efforts to streamline claims processes and enhance client satisfaction
Senior Claims Consultant - Motor
Allianz Insurance
Sydney & Melbourne
12.2018 - 04.2019
- Managed corporate motor claims, ensuring high standards of performance and service
- Liaised with Brokers, Solicitors, and key stakeholders via telephone and email to handle queries and negotiate settlements efficiently
- Collaborated with multiple departments to streamline claim handling processes
- Effectively handled high-value accounts and complex claims to minimise financial impact
Personal Injury Claims Handler - Casualty
Allianz Insurance
Milton Keynes
10.2015 - 08.2018
- Investigated, negotiated, and settled employer's and public liability claims for corporate clients
- Conducted face-to-face meetings with Brokers and Policyholders to strengthen relationships
- Worked closely with Underwriters, Claims Investigators, and Solicitors to ensure proper policy application
- Led employee engagement initiatives, including dress code policy review across UK operations
- Contributed to an award-winning team recognized as Insurer Claims Team of the Year (2016)
- Acted as dedicated handler on one of the largest client accounts with premiums up to £10 million per year.
Commercial Motor Claims Handler
Allianz Insurance
Milton Keynes
07.2013 - 10.2015
- Managed claims for one of Allianz's largest commercial clients, negotiating liability and settlements
- Promoted to Senior Handler due to strong performance, handling complex and high-value cases
- Led process innovation initiatives, increasing idea submissions by over 50%
- Coached and mentored new team members to improve efficiency and service quality
DJ & Music Producer
Self-employed
01.2015 - 02.2025
- Released original music and collaborated with other artists, demonstrating creativity and brand management skills
- Managed bookings, promotions, and social media presence, showcasing marketing and business development expertise
- Organized and performed at events, highlighting strong networking, event coordination, and audience engagement skills
- Grew social media following and music streams, expanding audience reach through strategic promotion
Customer Support & Reservations Agent
Whitbread Plc
01.2011 - 01.2013
- Managed hotel bookings, cancellations, and customer inquiries
- Assisted in training new team members and delivered system training presentations
- Achieved NVQ Level 3 in Business Administration while working
Education
National Diploma - Sports Science
Bedford College
Bedford /2009 - /2011
GCSEs - Maths & English
Harlington Upper School
NVQ Level 3 -
Business Administration
United KingdomOPEX Yellow Belt
OPEX
United KingdomLevel 2 Personal Trainer
Bedford College
Skills
Claims Management & Risk Assessment
Interests
Regularly engage in personal development activities such as studying Spanish and reading Also have a keen interest in human psychology
Enthusiastic traveler with a deep appreciation for different cultures and a fascination with nature
Timeline
Senior Casualty Claims Handler
Allianz Insurance
01.2021 - 02.2025
Senior Claims Consultant - Motor
Allianz Insurance
12.2018 - 04.2019
Personal Injury Claims Handler - Casualty
Allianz Insurance
10.2015 - 08.2018
DJ & Music Producer
Self-employed
01.2015 - 02.2025
Commercial Motor Claims Handler
Allianz Insurance
07.2013 - 10.2015
Customer Support & Reservations Agent
Whitbread Plc
01.2011 - 01.2013
GCSEs - Maths & English
Harlington Upper School
National Diploma - Sports Science
Bedford College
/2009 - /2011
NVQ Level 3 -
Business Administration
OPEX Yellow Belt
OPEX
Level 2 Personal Trainer
Bedford College
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