Jodie White
Sutton Coldfield
Summary
I am a dedicated professional specialising in customer service and hospitality, an effective multitasker and able to maintain composure in high-pressure environments. I am a strong team player, and am adept in managing customer complaints, food and beverage preparation, and adhering to hospitality standards with a keen awareness of allergens, and enhancing guest experience. I am committed to delivering outstanding service, demonstrating my strong organisational skills and enthusiastic personality, whilst maintaining a professional approach at all times.
Overview
1
1
Language
7
7
years of post-secondary education
2
2
years of professional experience
Work history
Food & Beverage Attendant
Moor Hall Hotel & Spa
Sutton Coldfield, West Midlands
2026.04 - Current
- Enhance customer satisfaction by providing excellent service.
- Serve meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Improved table turnover rate by swiftly clearing dishes after use.
- Clearly communicate allergen information, protecting customers.
- Handle customer complaints professionally, retaining their loyalty to the restaurant.
- Prepare beverages according to recipe guidelines for consistent taste.
- Understand wine pairing principles for optimal meal enhancement.
- Provide first-class customer care through helpful, friendly service.
Restaurant staff member
McDonalds
Sutton Coldfield, West Midlands
2024.11 - 2026.04
- Liaised with kitchen staff for timely order completion.
- Demonstrated knowledge of menu items, increasing customer satisfaction.
- Handled customer complaints, resulting in improved guest relations.
- Collaborated with team members for smooth running of operations.
- Served meals to customers with a friendly approach.
- Supported colleagues during busy periods, improving teamwork efficiency.
- Ensured customer satisfaction by providing high-quality service.
Education
A-Levels - Spanish, Business, Sociology
The Arthur Terry School
Sutton Coldfield, Birmingham 2024.09 - 2026.06
GCSEs - English, Maths, Science Trilogy, Business, Geography, Spanish, RS, Health & Social Care
The Arthur Terry School
Sutton Coldfield, Birmingham 2019.09 - 2024.06
Skills
- Customer Service
- Excellent timekeeping
- Hospitality etiquette
- Allergen awareness
- Deft multitasking
- Calm under pressure
- Customer complaints handling
- Drink and food preparing
Languages
Spanish
Elementary
Affiliations
- I love home cooking and like to cook for the whole family. I enjoy swimming, running and going to the gym twice a week. I enjoy reading and enhancing my Spanish skills where I am enrolling in a further education class to maintain and improve my current level.
Accomplishments
I repeatedly won employee of the month at McDonalds. I have a clean driving license.
Timeline
Food & Beverage Attendant
Moor Hall Hotel & Spa
2026.04 - Current
Restaurant staff member
McDonalds
2024.11 - 2026.04
A-Levels - Spanish, Business, Sociology
The Arthur Terry School
2024.09 - 2026.06
GCSEs - English, Maths, Science Trilogy, Business, Geography, Spanish, RS, Health & Social Care
The Arthur Terry School
2019.09 - 2024.06