SHIV KUMAR YADAV
Stratford,United Kingdom
Summary
Dynamic hospitality professional with expertise in guest relations, front desk operations, and bar management. Demonstrates strong communication and customer service skills, complemented by excellent interpersonal abilities and a friendly disposition. Proven track record in team leadership and staff training, adapting well to changing needs while maintaining calm under pressure. Knowledgeable in food safety regulations, allergen awareness, and fine dining etiquette. Committed to enhancing customer experiences through upselling techniques and complaint handling. Career goals include advancing within the hospitality industry to further develop leadership capabilities and contribute to exceptional service standards.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work history
Food & Beverage Attendant
Avengers Café & Bar, Nepal
2024.11 - 2025.05
- Experienced Food and Beverage Attendant with strong leadership and team management skills, ensuring seamless operations and excellent customer satisfaction. Proficient in inventory control, cost management, and maintaining food safety and hygiene standards. Skilled in sales, marketing, financial reporting, and bar operations to drive profitability and enhance the dining experience.
Food & Beverage Assistant
Le Meridian (J.W. Marriot), Amritsar, India
Amritsar, India
2023.10 - 2024.10
- Gaining valuable experience in a luxury brand, I had worked at Latitude Bar, managing the Poolside and Banquet bars. With nearly a year in hospitality, I have held roles as a Food & Beverage Associate and Bar Attendant in restaurants and bars.
Internship
Narendra Bhawan, Bikaner, Rajasthan (A unit of MRS Hospitality)
Bikaner, India
2022.02 - 2022.07
- Completed a 5-month industrial training across four key departments: Food & Beverage, Kitchen, Housekeeping, and Front Office.
Education
M.Sc. - Management with Hospitality
BPP University
London, United Kingdom 2025.07 - 2026.03
Bachelor’s Degree - Hotel management
Gulzar School of Management (I.K. Gujral Punjab Technical University)
India 2020.01 - 2024.01
Higher Secondary Education - Management
Moonlight Secondary Boarding School
2017.01 - 2019.01
Skills
- Guest Relation & Front Desk Operations
- Bar operation & Bar attendant
- Adapts well to changing needs
- Strong communicational skills, and customer service skills
- Excellent interpersonal skills; friendly and happy disposition
- Quick learner and a team player
- Knowledge about the food safety and hygiene
- Team Leadership and Staff Training
- Beverage dispensing
- Restaurant equipment operation
- Wine serving
- Reservation system usage
- Food safety regulations
- Food pairing expertise
- Glassware identification
- Food displaying
- Customer Service
- Cash handling
- Calm under pressure
- Allergen awareness
- Punctuality
- Menu memorisation
- Food presentation
- Table setting
- Salesmanship
- Cocktail mixing
- Silver service
- Beverage knowledge
- Buffet setup
- Hospitality etiquette
- Upselling techniques
- Fine dining experience
- Complaint handling
References
Available upon request.
Achievements & Awards
Active member in cultural activities., Certificate of Appreciation for volunteering during the COVID-19 pandemic., Recognition for Excellence in lunch and dinner service operations in college., Industrial Visit to SATTE 2022, gaining industry insights., ADCA Certification – Basic Training in Computer Applications.
Languages
Nepali, Hindi, Punjabi
Native language
English
Upper intermediate
B2
Timeline
M.Sc. - Management with Hospitality
BPP University
2025.07 - 2026.03
Food & Beverage Attendant
Avengers Café & Bar, Nepal
2024.11 - 2025.05
Food & Beverage Assistant
Le Meridian (J.W. Marriot), Amritsar, India
2023.10 - 2024.10
Internship
Narendra Bhawan, Bikaner, Rajasthan (A unit of MRS Hospitality)
2022.02 - 2022.07
Bachelor’s Degree - Hotel management
Gulzar School of Management (I.K. Gujral Punjab Technical University)
2020.01 - 2024.01
Higher Secondary Education - Management
Moonlight Secondary Boarding School
2017.01 - 2019.01