Jodie Richards
Glynneath,Neath Port Talbot
Summary
Friendly and approachable Front of House Team Member with 3 years of customer service experience, and a knack for creating welcoming atmospheres and enhancing guest experiences. Skilled in managing busy environments, resolving customer inquiries, and supporting team operations to ensure smooth service delivery. Known for fostering positive interactions and contributing to high levels of customer satisfaction.
Overview
4
4
years of professional experience
11
11
years of post-secondary education
Work history
Team member
KFC
Glynneath
2022.11 - Current
- Displayed teamwork skills to improve overall productivity.
- Delivered excellent customer service by addressing customer queries promptly.
- Managed cash register, maintained accuracy in all transactions.
- Enhanced customer loyalty with friendly and quick service.
- Greeted every customer warmly on arrival leading positive first impressions.
- Offered exceptional customer service with strong product knowledge.
- Prepared and packaged orders with precise presentation skills.
- Reduced risk of foodborne illness, following food safety and hygiene procedures across all tasks.
- Handled high-pressure situations calmly, resulted in minimal complaints.
Childcare Apprentice
Resolven Building Blocks Family Center
Resolven
2022.05 - 2022.07
- Prepared craft materials encouraging creativity among children.
- Encouraged positive behaviours using various recognition methods.
- Fed meals , changed diapers and assisted children to use toilet.
- Supported children's development with learning-through-play activities, aiding social, emotional and educational growth.
- Thoroughly cleaned and disinfected play areas to control health risks.
- Practiced child protection and health and safety measures to comply with guidelines.
- Documented behavioural issues, food consumed and medications administered to children.
Education
GCSEs - English, Maths, IT, Welsh language
Llangatwg Community School
Neath, Neath Port Talbot 2011.01 - 2016.01
Triple Pass BTEC - Forensic Sciences
Neath Port Talbot College
2016.01 - 2019.01
Foundation Degree - Criminal Justice
Gower College
2019.01 - 2022.01
Skills
- Hygiene consciousness
- Strong product knowledge
- Processing card payments
- Clear communication
- Health and Safety regulations
- Calm under pressure
- Professionalism and etiquette
- Welcoming demeanour
- Complaint handling competence
- Tactfulness with difficult customers
- Patience and calmness
- Friendly, attentive and approachable
- Enthusiastic and polite
References
References available upon request.
Timeline
Team member
KFC
2022.11 - Current
Childcare Apprentice
Resolven Building Blocks Family Center
2022.05 - 2022.07
Foundation Degree - Criminal Justice
Gower College
2019.01 - 2022.01
Triple Pass BTEC - Forensic Sciences
Neath Port Talbot College
2016.01 - 2019.01
GCSEs - English, Maths, IT, Welsh language
Llangatwg Community School
2011.01 - 2016.01