Jodie Hunt

aanning and forecasting to drive growth and efficiently leverage resources.

• Oversee daily operations, identify problems and devise strategic solutions
• Undertake monthly 121s ensuring teams are on track with the objectives set out in the yearly performance review and check in on personal wellbeing.
• Review and track KPIs to fulfill and exceed target benchmarks.
• Boost customer service by carrying out regular customer and stakeholder surveys.
• Prepare reports and presentations to determine areas requiring improvement and present these to our stakeholders.
• Train and coach team to develop communication skills and raise standards.
• Developed business plan to define objectives of company
• Work closely with our stake holders including our stakeholders and partners The University of Nottingham to ensure SLAs are upheld.

• Delivered excellent customer service by completing all activities with agreed timescales.
• Updated database records and documents.
• Oversaw team benchmarks to maintain operational excellence.
• Acted as primary point of contact between management and customers.
• Recruited, hired and trained new employees to follow protocols and procedures.
• Managed budget to determine expenditures and define cost controls.
• Drove team to deliver future vision through motivation and mentorship.
• Worked closely with the sales team to develop B2B client base and establish deep set long term relationships with clients such as Specsavers and Siemens as well as international corporate business.

• Scheduled appointments, maintained events calendar and sent reminders for management.
• Communicated with internal departments, answered calls and scheduled travel arrangements.
• Typed, formatted and edited documents and presentations for supervisors.