Joanne Piddell

• Conducted trend analysis to identify upcoming, seasonal demands, appropriately anticipating customer needs.
• Supported management in implementing improved strategies to grow profits and develop brand reputation.
• Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
• Built and nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
• Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
• Scheduled and led weekly store meetings to discuss sales, performance and customer service benchmarks.

• Improved daily business operations by effectively training bar staff members and servers on best practices and bar protocols.
• Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitising equipment.
• Managed bar tills effectively, processing accurate cash and card payments, balancing floats and preparing bank deposits.
• Devised and promoted unique events, seasonal specials and promotional offers to drive sales.
• Managed customer service by training staff, overseeing operations and resolve issues quickly.
• Created fun team building activities to engage staff in up-selling to meet revenue targets.

Full time mother