Summary
Work History
Skills
Education
Volunteer Experience
References
Hobbies and interests
Timeline
BusinessAnalyst
Joanne Lylie Cooper

Joanne Lylie Cooper

Norfolk

Summary

Skilled professional with expertise in administrative efficiency, time management, and attention to detail. Proven ability in client relationship management, care plan implementation, and conflict resolution strategies. Adept at managing time-sensitive tasks while ensuring compliance with legal standards. Experienced in team training and development, active listening skills, and compassionate care delivery. Proficient in risk assessment techniques and team collaboration. Committed to every role undertaken, delivering exceptional service and continuously enhancing professional competencies.

Work History

Secretary/Personal Assistant

Dale & Dunphy Solicitors
Thetford, UK
03.2017 - 06.2025
  • Assisted in communication with clients, solicitors, police officers, agents, counsel, and courts to maintain accurate records.
  • Coordinated client interactions to ensure timely updates and resolution of inquiries.
  • Kept court files current and prepared necessary documentation for hearings.
  • Opened new client files and matters promptly.
  • Managed archiving processes and maintained comprehensive records.
  • Protected sensitive information to uphold professional ethical standards and trust within the organisation.
  • Facilitated training sessions for new staff on legal protocols, office procedures, and policies to enhance team knowledge and compliance.

Domiciliary Care Worker/Activities Co-ordinator

Randale Care
Thetford, UK
01.2016 - 03.2017
  • Assisted clients with daily needs, including dressing, washing, personal hygiene, and feeding, while promoting dignity and independence.
  • Implemented strategies to manage challenging behaviours in clients with dementia, maintaining a calm and safe environment.
  • Developed strong, trust-based relationships with clients and their families through compassionate interaction and communication.
  • Fostered supportive relationships with clients, enhancing comfort and trust.
  • Documented care provided and reported significant observations to healthcare providers, ensuring continuity of care.
  • Organised and implemented stimulating activities for residents to encourage mobility and develop interest.

Youth Justice Officer

Norfolk Youth Offending Team
Kings Lynn, Norfolk
06.2007 - 01.2016
  • Supervised young offenders, including high-risk sex offenders, in individual and group sessions, fostering accountability and personal development.
  • Facilitated behavioural change for young offenders aged eight to 18, contributing to reduced first-time entrance to Criminal Justice System.
  • Completed comprehensive background assessments for court reports and risk evaluations, ensuring informed decision-making in legal proceedings.
  • Collaborated with parenting workers, parents, and caregivers using a whole-family approach.
  • Delivered training sessions to colleagues across Norfolk Youth Offending Team in partnership with management.

Probation Services Officer

National Probation Service
08.2001 - 06.2007
  • Compiled court reports to inform sentencing decisions and ensure compliance with orders.
  • Prosecuted breaches of court orders to uphold legal standards.
  • Monitored offenders' adherence to community orders and licence conditions, reporting non-compliance to relevant authorities.
  • Facilitated cognitive skills programs for adult offenders to challenge harmful thinking patterns.
  • Utilised motivational interviewing techniques to engage offenders and encourage positive life choices.
  • Enhanced public safety by facilitating offender rehabilitation and coordinating victim liaison efforts.
  • Collaborated with social service agencies and healthcare providers to develop comprehensive client plans.

Peripatetic Secretary

Local Health Partnerships (NHS)
01.1995 - 08.2001
  • Provided clerical support to District Nurses, Health Visitors, and Physiotherapists across three Health Centres, including audio typing of GP notes and letters and completing confidential reports and records to facilitate patient care.

Assistant Co-Ordinator

Suffolk Hearing Support Scheme
02.1994 - 08.1995
  • Handled referrals, directing clients to appropriate services and agencies for specialised assistance.
  • Conducted home visits for thorough needs assessment and personalised care, installed and maintained equipment such as room loops and doorbells, ensuring functionality, and re-tubed hearing aids to maintain optimal performance.
  • Recruited and trained volunteers, strengthening community support services.
  • Managed extensive database, ensuring accurate record-keeping and streamlined reporting.

Audio Secretary

Northampton Solicitors
10.1988 - 04.1989

Air Stewardess

Britannia Airways
Luton
05.1986 - 08.1988

MD’s Secretary

Caligraving Ltd
Thetford
07.1981 - 05.1986

Skills

Administrative efficiency

Time management

Attention to detail

Client relationship management

Care plan implementation

Conflict resolution

Legal compliance

Team training and development

Active listening

Compassionate care delivery

Risk assessment

Team collaboration

Education

Edinburgh School, Munster, Germany

  • 2 ‘O’ Levels including English
  • 6 CSE’s including Maths and English
  • RSA I, II and III in Typing – all Pass with distinction

Kings Lynn College of Arts & Technology, Kings Lynn, Norfolk

  • ‘AO’ Level in English-Business and Professional Use
  • RSA I and II in Audio Typing- both Pass with distinction
  • RSA Commerce - Pass with credit

Vocational Qualifications

  • British Sign Language CACDP Stage I and Stage II

Volunteer Experience

  • Thetford & District Dementia Support (TADDS), to provide support to people with dementia, and their carers, to enhance their general well-being; including setting up and running a separate weekly dementia cafe.
  • Appropriate Adult (Norfolk Social Services), to facilitate communication with anyone arrested and held at a police station, who was mentally vulnerable, including juveniles.
  • Suffolk Hearing Support Scheme, to help people overcome problems caused by hearing loss and Deafness.

References

Available upon request.

Hobbies and interests

  • Amateur Dramatics
  • Painting
  • Singing (Military Wives Choir)
  • Travel
  • Reading

Timeline

Secretary/Personal Assistant

Dale & Dunphy Solicitors
03.2017 - 06.2025

Domiciliary Care Worker/Activities Co-ordinator

Randale Care
01.2016 - 03.2017

Youth Justice Officer

Norfolk Youth Offending Team
06.2007 - 01.2016

Probation Services Officer

National Probation Service
08.2001 - 06.2007

Peripatetic Secretary

Local Health Partnerships (NHS)
01.1995 - 08.2001

Assistant Co-Ordinator

Suffolk Hearing Support Scheme
02.1994 - 08.1995

Audio Secretary

Northampton Solicitors
10.1988 - 04.1989

Air Stewardess

Britannia Airways
05.1986 - 08.1988

MD’s Secretary

Caligraving Ltd
07.1981 - 05.1986

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Joanne Lylie Cooper