Claudia Turner

Responsible for the coordination of facilities operations and personal assistant support across a group of 19 nursery settings and associated rental properties. Key liaison between the management team, maintenance operatives, and external contractors to ensure the smooth running of all maintenance, compliance, and refurbishment activities.

Key responsibilities

• Manage and oversee a small team of maintenance operatives, including daily job allocation and material procurement to ensure timely completion of remedial works.
• Act as the primary point of contact for nursery managers and regional managers for all maintenance-related issues.
• Organise and maintain the planned preventative maintenance (PPM) schedule, including monthly and annual inspections across all sites.
• Support the Director with new nursery developments, refurbishments, and ongoing property improvement projects.
• Source, request, and review contractor quotations; negotiate pricing and service terms to ensure value for money.
• Ensure all contractor compliance documentation (e.g., insurance, RAMS) is received and filed prior to work commencement.
• Ensure all site paperwork, commissioning reports, compliance certificates, and maintenance records are accurately filed and maintained across all 19 nursery locations.
• Maintain organised digital and physical filing systems to ensure easy access to essential documentation during inspections, audits, and internal reviews.
• Process contractor invoices and maintenance-related expenses, ensuring timely payments and accurate record-keeping.
• Review monthly health and safety inspection reports and action any identified maintenance concerns.
• Monitor fire safety compliance, including monthly checks and follow-ups on evacuation procedures.
• Provide personal assistant support to the Director, including scheduling appointments, coordinating travel and meetings, and managing ad hoc tasks.
• Build and maintain effective relationships with suppliers and service providers to ensure high-quality service delivery.
• Worked closely with HR department for recruitment activities, streamlined hiring process.

• Process referencing applications for employees.
• Request and chase references from employers.
• Verify information such as employment history, income, residency, and identity.
• Update internal systems and databases with accurate and timely information.
• Ensure compliance with GDPR and confidentiality requirements.
• Escalate discrepancies and missing information.
• General administrative tasks such as filing, document management and reporting.

• Greet visitors and ensure a friendly, professional reception experience.
• Answer and direct incoming phone calls and emails promptly.
• Handle customer enquiries regarding stationery products, orders, and services.
• Receive and distribute deliveries, post, and courier items.
• Maintain a tidy and organised reception and front-office area.
• Support sales and office teams with general administrative duties.
• Update customer and supplier information on internal systems.
• Assist with order processing, invoices, and basic documentation.
• Liaise with suppliers, couriers, and internal departments.

• Greet customers and provide a friendly, professional service.
• Engage with customers to understand their needs and recommend suitable products.
• Drive sales by promoting products, offers, and upselling where appropriate.
• Maintain excellent visual merchandising and stock presentation standards.
• Process transactions accurately at the till and handle payments.
• Replenish stock and ensure the shop floor is well organised.
• Handle customer queries, returns, and complaints professionally.
• Maintain knowledge of products, promotions, and store procedures.
• Work collaboratively with colleagues to achieve store objectives.