Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Joanne Pearce

Bury St Edmunds,Suffolk

Summary

I am a positive, self-motivated and highly organised employee who takes great pride in delivering a great customer-focused service with strong communication skills with clarity and professionalism. Over the years I have developed a diverse set of skills and qualities that I believe can add value to the team, often working in an environment that is highly sensitive and emotive. I have the ability to work under pressure to short timescales, whereby prioritising and multitasking to complete a variety of competing activities whilst remaining calm and professional. Responsive, passionate and flexible with a willingness to learn and develop new skills and knowledge.

Overview

30
30
years of professional experience
1
1
year of post-secondary education

Work history

Care Assistant

Bluebird Care
Colchester, Essex
2025.04 - 2026.03

Deliver person-centred care through individualised care plans because every person is unique, with their own routines, goals and preferences. Supporting, enabling and empowering clients in the comfort of their own homes, providing compassionate, respectful, dignified and exceptional care tailored to their specific needs.

  • Safeguarding of adults and children.
  • Mental Capacity Act 2005/2007
  • Infection control measures
  • Promote person-centred care.
  • Basic Life Support (BLS)
  • Calm in an emergency.
  • Maintained confidentiality
  • Adhere to GDPR
  • Administered medication.
  • Executed manual handling techniques and operated mobility aids.
  • Provided catheter and stoma care across various types.
  • Recognise and respond to seizures, including prolonged and cluster episodes.
  • Follow seizure management plan
  • Promote privacy, equality, respect, dignity, diversity, and inclusion
  • Encouraged independence among patients whilst assisting them with tasks.
  • Provided emotional support to patients, improving their mental wellbeing.
  • Adhered strictly to professional standards, regulations and policies at all times while executing duties.
  • Ensured safe environment by maintaining orderliness and cleanliness in the facility.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Learning difficulties/Autism/Challenging behaviour
  • Spinal Injuries
  • Autonomic dysreflexia
  • Acquired brain injury
  • Attend regular meetings, mandatory training and opportunities for personal development.
  • Position service users in safe and comfortable postures, using manual handling techniques and with a variety of aids including ceiling/mobile hoist and stand-assist hoist.
  • Keep detailed clear and concise records.
  • Fed service users with severe limitations and assisted those with less limitations to self feed.
  • Read aloud to service users offering mental stimulation and social companionship.

Customer Service Assistant

Morrison's Daily
Colchester, Essex
2023.01 - 2025.03
  • Provide an exceptional customer service experience with a drive to develop a rapport to a diverse community.
  • Replenish stock to a high standard of display and visual merchandising to establish an inviting environment for our customers to find what they're looking for to meet their needs and requirements.
  • Work across all areas of the store including checkout, Lotto, utility paypoints and the Post Office.
  • Prepare and pack online delivery orders within a restricted time.
  • Challenge 25 policy when serving age restricted products to all customers.
  • Ensure the aisles are organised and clear of congestion, keeping all areas clean and tidy.
  • Communicate effectively and be a supportive collaborative member of the team.

Healthcare Assistant

Accident and Emergency department
Colchester, Essex
2004.04 - 2016.05
  • Ensure a safe and clean environment for patients, visitors and staff and adhere to hospital policies and procedures.
  • Respond to medical emergencies quickly and efficiently.
  • Provide compassionate support and comfort to patients and their families.
  • Demonstrate compassion and sensitivity in difficult patient care situations.
  • Assist doctors, nurses and members of the multidisciplinary team with examinations, procedures and minor surgery.
  • Monitor and record patients vital signs alerting a registered nurse changes to condition in a timely manner.
  • Basic life support BLS.
  • Wound care.
  • Phlebotomy.
  • Cannulation.
  • Apply plaster of paris.
  • Assist with the collection of specimens for laboratory testing.
  • Keep detailed records of patient care and treatment plans to ensure continuity of care and accuracy, maintaining data protection legislation.
  • Provide end-of-life care ensuring the patient and their family have access to the necessary resources and support.
  • Perform last offices 'Care after Death'.

Community Support Worker

Collaborative Care NHS
Colchester, Essex
2001.10 - 2004.03
  • Implement individualised care plans on discharge to meet each client's physical, emotional and social needs.
  • Maintain accurate records of client interactions and progress, ensuring all activities were compliant with relevant legislation and regulations.
  • Monitor and report changes in clients' health condition to team leader and other healthcare providers.
  • Encouraged approved physiotherapy exercises, promoting improved mobility in patients following orthopaedic surgery.
  • Administered prescribed oral and topical medication as prescribed.
  • Maintained a clean and safe home environment, conducting risk assessments.
  • Provided end-of-life care whilst providing emotional support to their families.

Combat Medical Technician (RAMC)

HM Armed Forces
Various, Various
1995.12 - 2001.09

Education

GCSE - English Language, English Literature

Thomas Lord Audley
Colchester

NVQ Level 3 - Health (General Healthcare Support)

Colchester Hospital University NHS Foundation Trust
Colchester
2010.06 - 2011.03

NVQ Public Service - Armed Services

ATR Lichfield
1995.12 - 1996.04

Skills

  • Communication
  • Diligent
  • Reflective practice
  • Adaptability
  • Basic life support BLS
  • Wound care
  • Phlebotomy
  • Cannulation
  • Apply plaster of paris
  • Assist with the collection of specimens for laboratory testing
  • Keep detailed records of patient care and treatment plans
  • Provide end-of-life care
  • Perform last offices 'Care after Death'

References

  • Ray Finch, Store Manager at Morrisons Daily, references@mccollls.co.uk, 01206 369098
  • Karly Robbshaw, Clinical Lead Nurse at Colchester Group Practices NHS, karly.robbshaw100@mod.gov.uk, 01206 815656

Timeline

Care Assistant

Bluebird Care
2025.04 - 2026.03

Customer Service Assistant

Morrison's Daily
2023.01 - 2025.03

NVQ Level 3 - Health (General Healthcare Support)

Colchester Hospital University NHS Foundation Trust
2010.06 - 2011.03

Healthcare Assistant

Accident and Emergency department
2004.04 - 2016.05

Community Support Worker

Collaborative Care NHS
2001.10 - 2004.03

Combat Medical Technician (RAMC)

HM Armed Forces
1995.12 - 2001.09

NVQ Public Service - Armed Services

ATR Lichfield
1995.12 - 1996.04

GCSE - English Language, English Literature

Thomas Lord Audley
Joanne Pearce