Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kiara Lue-James

London,London

Summary

A compassionate and dedicated support worker with a deep passion for child welfare, backed by extensive experience in providing high-quality care and support to children in residential settings. Proficient in safeguarding practices and crisis management, I excel in maintaining a safe and nurturing environment that promotes the physical, emotional, and social well-being of children. My ability to develop strong, supportive relationships with children, along with my commitment to continuous learning and personal development, allows me to effectively contribute to their growth and success. I am a resilient team player, skilled in communication, assessment, and planning, with a strong commitment to upholding the Children’s Homes Regulations 2015. With a flexible approach and a genuine interest in making a positive impact on children’s lives, I am ready to contribute to the success of your care home.

Overview

8
8
years of professional experience

Work History

Care Assistant

Lorna Johnson
01.2024 - Current
  • Facilitated communication between patients, families, and healthcare teams to maintain open dialogue about ongoing care needs.
  • Conducted regular safety checks on equipment used in patient care to ensure proper functionality and mitigate risks.
  • Recognized and reported abnormalities or changes in the patient's health status to the case manager.
  • Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information during documentation processes or interactions with family members.
  • Provided emotional support to patients and their families throughout caregiving process, building trust and rapport.
  • Maintained accurate records of patient progress, documenting changes in condition or response to treatment interventions.
  • Contributed to a positive patient experience by engaging in conversation and recreational activities, fostering a sense of companionship.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.

The Urban Entrepreneur Programme

Dr. Byron Cole
09.2022
  • Acquired knowledge of Customer service and professional development
  • Engaged in sessions to enhance professional skills
  • Attended mentoring sessions with industry experts and an online networking event to expand professional networking and gain valuable insights into developing businesses.

Software Engineer

FIREBRAND
8 2023 - 9 2023
  • Acquired comprehensive training in software development and cloud computing, with a focus on Python
  • Gained proficiency in utilizing Microsoft Azure for application development and deployment, along with a strong foundation in Python for various applications, including web development, data analysis, and machine learning.

Customer Associate Store Leader

EE Limited
02.2019 - 02.2023
  • This position demands leadership, active listening, problem-solving, and critical thinking skills where I consistently meet and exceeded sales target over 120%
  • Ensuing effective team collaboration and exceptional customer service over 100% as a Store Leader
  • Driving Sales Organized teams for optimal performance, consistently surpassing targets
  • Coordination Managed team efforts to meet objectives
  • Critical Thinking: Improved sales strategies with analytical thinking
  • Innovative Problem-Solving: Resolved complex customer issues for exceptional service
  • Store keyholder In this role, I took responsibility for ensuring the punctual commencement and conclusion of daily store operations.

Customer Service Assistant

John Lewis/Waitrose
11.2018 - 02.2019
  • Team Leadership: Led and motivated a team to consistently deliver excellent customer service, resulting in increased customer satisfaction
  • Operational Excellence: I handle a wide range of responsibilities, including price reductions, morning replenishment, cash office increased revenue by 5%
  • Generated 8% in additional revenue by growing the customer base through outstanding service
  • My ability to manage these diverse tasks has contributed to the overall operational efficiency of the store
  • Team Collaboration: My enthusiastic and approachable nature has endeared me to my colleagues, making me a pleasure to work with
  • This camaraderie has led to increased teamwork and an improved working atmosphere
  • Personal Growth and Adaptability: My time at Waitrose has allowed me to step out of my comfort zone and take on responsibilities I once thought were daunting.

Supermarket Assistant

Waitrose
06.2017 - 02.2018
  • I consistently provided World-class customer service
  • Actively assisted customers in locating items, contributing to a positive shopping experience
  • I also maintained stock levels, proactively welcomed customers, and resolved inquiries with a friendly demeanor, ensuring smooth daily store operations
  • Exceptional Customer Service: addressing customer inquiries and going above and beyond to assist with their needs
  • Stock Management: managed stock by replenishing it and ensuring products were well-stocked and rotated
  • Customer Interaction: Welcoming and engaging with customers upon their arrival and providing information about product prices and expiry dates
  • Coordination and Teamwork: I collaborated closely with fellow supermarket assistants and supervisors to ensure a smooth and organized shopping experience.

Sky

Sky Broadcasting Centre
03.2016 - 03.2016
  • Engaged in work experience at Sky Academy Studios with the New Future Experience program
  • Actively contributed to educational content development, including research, scripting, and media production, targeting a diverse audience
  • Gained hands-on experience with cutting-edge technology and software for media production, witnessing the impact of innovative educational content on young learners.

Babysitter

Nicola
04.2022 - 10.2023
  • Communicated positively with children and guardians.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Played games, worked on puzzles, and read books to young children.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Prepared healthy, age-appropriate snacks and meals.
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
  • Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
  • Assisted children with homework assignments and special projects across different subjects.
  • Adapted to diverse family structures, cultural backgrounds, and parenting styles to ensure a nurturing environment for all children under care.
  • Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
  • Managed schedules for multiple children, ensuring timely transportation to extracurricular activities while maintaining open communication with parents regarding scheduling needs.

Education

Software Engineer -

FIREBRAND
01.2023 - 1 2024

Access to Medicine Level 3 -

Stonebridge Colleges
01.2022 - 1 2023

A level Religious Studies, Psychology & Sociology -

St Francis Xavier Sixth Form College

8 GCSES Including English And Maths A*-C -

Ricards Lodge High School

Skills

Positive Role model

Time Management

Communication

Complex Problem Solving

Teamwork

Critical Thinking Skills

Resilliance

Behavioral support

Confidentiality and Privacy

Daily living assistance

Time management abilities

Written Communication

Record Keeping

Empathy and Patience

Flexibility

Passion for child care

Compliance

Accomplishments

  • Software Engineering Bootcamp Level 3 12-week course which I learned valuable lifelong skills in software engineering and applied my technical knowledge by creating a weather app and developing a website
  • 5 day Coding Challenge Completed 5 day Software development course using HTML
  • Exceeded Sales Target Consistently met and exceeded sales target over 120%
  • Medical Summer School St Georges Hospital Gained valuable clinical exposure by shadowing healthcare professionals and participating in practical sessions. I developed essential skills through teamwork, mentorship, and patient-centered care, reinforcing my commitment to the NHS.
  • Enhanced Customer Service Ensured exceptional team collaboration and exceptional customer service over 100%
  • Increased Revenue Generated 8% in additional revenue by growing the customer base through outstanding service
  • Operational Efficiency Increased revenue by 5% through improved operational excellence and team leadership

Timeline

Care Assistant

Lorna Johnson
01.2024 - Current

Software Engineer -

FIREBRAND
01.2023 - 1 2024

The Urban Entrepreneur Programme

Dr. Byron Cole
09.2022

Babysitter

Nicola
04.2022 - 10.2023

Access to Medicine Level 3 -

Stonebridge Colleges
01.2022 - 1 2023

Customer Associate Store Leader

EE Limited
02.2019 - 02.2023

Customer Service Assistant

John Lewis/Waitrose
11.2018 - 02.2019

Supermarket Assistant

Waitrose
06.2017 - 02.2018

Sky

Sky Broadcasting Centre
03.2016 - 03.2016

Software Engineer

FIREBRAND
8 2023 - 9 2023

A level Religious Studies, Psychology & Sociology -

St Francis Xavier Sixth Form College

8 GCSES Including English And Maths A*-C -

Ricards Lodge High School

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Kiara Lue-James