Joanne Munnelly

Administration :

• Provide administration support for the SEND department: this includes the SENCO as well as other members of the team. On a daily basis I handle sensitive information maintaining confidentiality at all times.
• On-boarding new staff/visitors.
• Making and answering phone calls in a professional manner.
• Submitting referrals for pupils to NHS and specialist support services, ensuring parental are involved.
• Stock control; check and order as needed, raising Purchase Orders to request stock.
• Look after the department rooms/toilets : order items from premises staff as needed. Report any defects/hazards that need attention.
• Design and make signs as needed (for pupils).
• Managing pupils files- on computer and paper files. Adding and organising files on Provision Map. Filing paper copies and other information as needed.
• Keeping up to date with emails- reading and actioning them and that of the SENDCO as necessary for the department.
• Liaising with school staff, parents, pupils, stakeholders and outside agencies to ensure effective, prompt and professional communication.
• Book professionals in to see pupils, arrange meeting rooms when needed.
• Use the following applications daily: BROMCOM, Provision Maps, SISRA, Google Drive workspace plus others.
• Follow school procedures and policies at all times.

Teaching Assistant:

• Maintained student safety inside and outside classrooms in line with school safeguarding policies.
• Organised and distributed learning materials, homework, textbooks and classroom supplies.
• Established positive relationships with students, leading by example and responding appropriately to classroom needs.
• Provided stimulating learning environments, motivating students to engage with class activities and reach potential, assess and cater to student needs by providing one-to-one support and guidance.
• Helped students master learning concepts through one-on-one and small group tutoring.
• Monitored pupils' responses to learning activities and accurately recorded achievement And disseminating to their teacher.
• Inform parents and caregivers of child's progress, key achievements and areas of concern.
• Supervise and provide support to pupils with special needs, constantly helping with access to learning.
• Support tests, invigilate exams and mark pupils' work.
• Use individualised reading learning sessions to improve average reading age of students.
• Distributed papers to students and collected completed assignments for grading.
• Supervise children during activities and non- contact times, helping maintain safety and proactively address behavioural problems.
• On corridors, observe pupils moving between lessons to ensure appropriate behaviour and minimise any disruptions.
• Encouraged student interaction to develop positive learning and socialisation experiences.
• Use teacher assessment data to customise interventions and best help children with learning difficulties.
• Helped students exceed expectations by providing ongoing support and assistance throughout lessons.
• Monitor social interactions and modelled positive choices to improve connections and reduce conflicts.
• Supported student development by facilitating individual reading sessions and homework.
• Demonstrated concepts taught by teachers during regular lessons.
• Assist pupils individually or in small groups to help them engage in learning and assignments and reinforce learning concepts presented by teachers.
• Offer students one-on-one assistance with class assignments and activities.
• Manage break and lunch time sessions in the SEND department rooms for vulnerable students.

• Store manager -store within the grounds of Alexandra Palace, next to Capital Garden Centre.
• All aspects of running a store, managing staff, stock, takings etc. The chain of stores got took over by Holland and Barrett in 1994. Left to have children in 1996.
• Facilitated positive purchasing decisions by sharing product knowledge with customers and making personal recommendations.
• Generated repeat business through exceptional customer service.
• Enthusiastically interacted with customers and executive leaders to boost sales and team morale.
• Revamped store appearance and displays to reflect seasonal trends and promotions.
• Evaluated team performance and handled disciplinary actions.
• Managed cash and reconciled tills with rigorous security measures.
• Delivered quality service with friendly and professional demeanour.