Joanne Horrell
Plymouth,Devon
Summary
Self motivated, dedicated and supportive professional with a strong foundation in healthcare with experience in working with apprentices within the hairdressing industry. Through my role in a salon environment I developed a passion for helping learners build confidence, develop practical skills and achieve their full potential.
Supporting apprentices in their day to day development , including mentoring, providing constructive feedback, monitoring progress and helping them meet industry and qualification standards. This has enabled me to understand the importance of linking training with real workplace practice ensuring apprentices remain engaged and motivated throughout their programme.
Highly organised and confident in communicating with apprentices, employers and training providers. Identifying challenges early and working proactively to provide tailored support, helping learners overcome barriers and remain on track.
Committed to promoting professionalism safeguarding, health and safety and equality and diversity within the workplace. Taking pride in creating a positive learning environment where apprentices feel supported, respected and encouraged to succeed.
With industry knowledge, strong interpersonal, transferable and adaptable skills with a genuine commitment to learner development, I am confident I would make a positive contribution as an Apprentice Development Advisor and support apprentices in achieving successful outcomes.
Overview
26
26
years of professional experience
Work history
Cardio Respiratory Assistant
Express Diagnostics
Plymouth, Devon
2024.10 - 2026.02
- Managing clinic appointments- prioritising urgent cases
- Communication, organisation and supporting skills
- Keeping accurate records
- Prepare patients for ambulatory cardiac monitoring, blood pressure monitoring, and ECGs- explaining procedures and reassuring anxious individuals-listening carefully to concerns
- Configure monitoring devices with accurate patient demographics as per referral information.
- Optimised device settings to enhance recording clarity.
- Assisted with spirometry and other tests as required.
- Managed patient care and comfort within the department.
- Ensured cleanliness, reassembly, and maintenance of equipment.
- Coordinated patient appointments, referrals, and departmental scheduling.
- Process patient notes efficiently and ensuring data accuracy records for treatment.
- Support staff members with administrative tasks, reducing workload stress.
- Using problem-solving skills to resolve challenges and prioritise workload.
Community Respiratory Support Worker
Livewell
Plymouth, Devon
2022.01 - 2024.10
- Delivered comprehensive care and management for patients with chronic respiratory conditions.
- Collaborated with specialist physiotherapists and nurses at Pulmonary Rehabilitation to enhance patient outcomes.
- Supported patients in home settings, ensuring holistic care within community contexts.
- Promoted physical activity through assistance with exercises improving overall health condition of the client.
- Participated in regular team meetings, enhancing quality of care provided.
- Utilised strong communication and interpersonal skills to foster effective relationships with patients.
- Demonstrated organisational and time management skills to optimise patient visits.
- Produced detailed reports on each patient encounter to document progress.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Continuously promoted best practices in health, safety and security to safeguard service user welfare.
- Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
Senior healthcare assistant
University Hospitals Plymouth NHS Trust
Plymouth, Devon
2013.04 - 2021.12
- As a Senior health care assistant, we are members of the ward/team and are appointed to support Registered Nurses in the delivery of direct patient care.
- Comply with regulations and policies uphold high standard of care.
- Led staff training to develop care skills.
- Maintained strict confidentiality with sensitive patient information.
- Strengthened team efficiency with clear, timely communication.
- Monitored vital signs for accurate health records.
- Liaised with multi-disciplinary teams for coordinated care approach.
- Moving and handling patients safely
- Conducted risk assessments, increased safety measures.
- Provided emotional support, enhancing patient mental well-being.
- Improved patient comfort by providing comprehensive personal care.
- Handling personal possessions and documents
- Maintaining the orderliness, hygiene and safety of the ward/ departmental / patient environment
- Canulate, Catheterise, Perform ECG
- Managed patient documentation for improved record keeping.
- Ensures that own actions support equality, diversity, rights and maintain quality
- Maintained secure patient environments, enforcing safe systems and practices in line with safeguarding requirements.
Receptionist and Administrative Assistant
Toni & Guy
Plymouth, Devon
1999.12 - 2013.04
- Managed front of house operations, including client enquiries, appointment scheduling and customer service.
- Acted as first point of contact for learners, employers and visitors ensuring a professional and welcoming environment.
- Maintained accurate records, bookings and learner/employer information.
- Handled telephone, emails and face to face communication effectively
- Administration for contracts and recruitment.
- Assisted with onboarding new apprentices and supported their development journey acting as a key point of contact, ensuring apprentices receive consistent, high quality guidance throughout their programme
- Coordinated office supplies orders to keep necessary materials available at all times.
- Maintained and organised reception area for a professional business environment.
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
Education
GCSE -
Westlands Secondary School
Torquay 09/1990 - 05/1993
Further Education -
Healthcare setting
Skills
- Key transferable Skills
- Communication
- Organisational
- Record Keeping
- Relationship management
- Professional conduct
- Safeguarding and confidentiality
- Time management
- Healthcare Skills
- Basic Life Support
- Intermediate Life Support
- Manual Handling
- ECGs
- Catheterisation
- Cannulation
References
Available upon request.
Timeline
Cardio Respiratory Assistant
Express Diagnostics
2024.10 - 2026.02
Community Respiratory Support Worker
Livewell
2022.01 - 2024.10
Senior healthcare assistant
University Hospitals Plymouth NHS Trust
2013.04 - 2021.12
Receptionist and Administrative Assistant
Toni & Guy
1999.12 - 2013.04
GCSE -
Westlands Secondary School
09/1990 - 05/1993
Further Education -
Healthcare setting