Joanne Elizabeth Hood
Ripon
Summary
Highly organised professional with expertise in database administration and records management, demonstrating exceptional attention to detail and time efficiency. Proven ability in order processing, inventory control, and invoicing, ensuring seamless operations and customer satisfaction. Adept at maintaining office records and reporting documentation with a strong focus on safety consciousness. Career goals include advancing skills in customer service and enhancing operational efficiency within dynamic environments.
Overview
27
27
years of professional experience
12
12
years of post-secondary education
Work history
Administrator/Goods In Assistant/EPOS
Harrogate Garden Centre
Ripon
2021.04 - Current
- Enhanced record-keeping system with attention to detail.
- Handled inbound phone calls, providing excellent customer service.
- Assisted in managing office supplies inventory for project readiness.
- Streamlined document retrieval with an organised filing system.
- Sorted incoming mail to reduce clutter and improve workplace organisation.
- Supported manager with comprehensive secretarial tasks for daily operations.
- Conducted stocktake and ordered office supplies to meet staff requirements.
- Unloaded deliveries using forklift and booked them for prompt display.
- Requested supplier credits for faulty products to ensure timely invoice processing.
- Managed social media pages, capturing and sharing engaging content with followers.
Warehouse Assistant
Mosaic
York
2017.11 - 2021.04
- Liaised effectively with suppliers to ensure prompt delivery of orders.
- Enhanced productivity through effective time management skills.
- Assisted in a positive customer experience by handling queries efficiently.
- Utilised strong physical stamina for heavy lifting tasks.
- Managed documentation for smooth record keeping.
- Picked, packed and dispatched consignments for timely deliveries.
- Sorted incoming products for efficient storage and distribution.
Machine Supervisor
Country Products
Wetherby
2009.03 - 2017.10
- Running a machine to pack dried foods. Managing a team on the production line but also working independently to meet production deadlines.
Administrator
HQ Personnel
Wetherby
2008.08 - 2009.03
- Various administrative roles including general office tasks and processing customer telephone orders.
Administrator
Leonard Cheshire Disability
Wetherby
2007.06 - 2008.07
- This was a very varied role. Duties included answering telephone queries, typing letters to staff and suppliers. Setting up contracts and personnel files for new starters, providing them with information about Leonard Cheshire Disability. Dealing with invoices to ensure that they are costed correctly and forwarded for payment. Running the monthly payroll and ensuring that all staff are paid correctly and on time. Handling cash for the residents and ensuring that they always have money if needed. Sorting and distributing all incoming mail and generally being responsible for all filing systems and records both personnel and suppliers. Dealing with confidential information. Minute taking, typing and distribution of minutes.
Payroll/HR Administrator
Wolseley UK Limited
Ripon
2003.08 - 2007.06
- Entering confidential information on to the payroll system using Word, Excel and Oracle. Monitoring stationery stock and stock ordering. Answering telephone queries and questions. Completing work to strict deadlines. Setting up new starters on to the payroll system, issuing contracts and requesting references.
Administrator
National Probation Service
Barnsley
2003.06 - 2003.08
- Reception duties, including meeting the people on probation. Dealing with confidential data and typing up reports for the Courts. Filing and letter typing.
Assistant Secretary
Gloystarne & Co Limited
Rotherham
2000.10 - 2003.06
- Reception duties including meeting visitors. Typing letters and faxes, inputting data onto spreadsheets. Booking hotels and buffets. Maintaining stationery stock and ordering stock when needed. Sorting, distributing and franking all post.
Pub Landlady
Cat and Fiddle
Norwich
1999.09 - 2000.10
- Cash handling including banking takings. Dealing with customers and visitors. Stock monitoring and ordering.
Receptionist/Secretary
Hella
Banbury
1999.08 - 1999.09
- Answering telephone calls, greeting visitors. Sorting and franking post. General secretarial duties including letter typing and filing.
Secretary/Administrator
Alcatel
Banbury
1999.06 - 1999.08
- Typing letters, binding documents for meetings and presentations. Booking hotels, flights, meeting rooms, hire cars and buffets. Arranging meetings, dealing with internal and external customers in the UK and overseas.
Education
National Certificate - Horticulture
Askham Bryan College
Harrogate 2009.09 - 2011.06
Honours Degree - Communication Arts Studies in Media and Performance
University College Ripon & York St John
Ripon 1995.09 - 1998.05
A Level - Psychology, History
North Oxfordshire Technical College
Banbury 1994.09 - 1995.06
A Level - English
Chenderit 6th Form
Middleton Cheney 1991.09 - 1993.06
GCSE - Maths, English, Double Science, Home Economics, Geography, Drama
Drayton Secondary School
Banbury 1986.09 - 1991.06
Skills
- Attention to Detail
- Order processing
- Maintaining office records
- Telephone etiquette
- Highly organised
- Reporting and documentation
- Database administration
- Records management
- Time efficiency
- Safety consciousness
- Customer Service
- Inventory control
- Invoicing
Personal Information
- Hobbies: Walking, Reading, Visiting Historical Sites
- Date of birth: 1975-05-06
- Marital status: Married
Affiliations
- Gardening
- Reading
- Nature
References
References available upon request.
Timeline
Administrator/Goods In Assistant/EPOS
Harrogate Garden Centre
2021.04 - Current
Warehouse Assistant
Mosaic
2017.11 - 2021.04
National Certificate - Horticulture
Askham Bryan College
2009.09 - 2011.06
Machine Supervisor
Country Products
2009.03 - 2017.10
Administrator
HQ Personnel
2008.08 - 2009.03
Administrator
Leonard Cheshire Disability
2007.06 - 2008.07
Payroll/HR Administrator
Wolseley UK Limited
2003.08 - 2007.06
Administrator
National Probation Service
2003.06 - 2003.08
Assistant Secretary
Gloystarne & Co Limited
2000.10 - 2003.06
Pub Landlady
Cat and Fiddle
1999.09 - 2000.10
Receptionist/Secretary
Hella
1999.08 - 1999.09
Secretary/Administrator
Alcatel
1999.06 - 1999.08
Honours Degree - Communication Arts Studies in Media and Performance
University College Ripon & York St John
1995.09 - 1998.05
A Level - Psychology, History
North Oxfordshire Technical College
1994.09 - 1995.06
A Level - English
Chenderit 6th Form
1991.09 - 1993.06
GCSE - Maths, English, Double Science, Home Economics, Geography, Drama
Drayton Secondary School
1986.09 - 1991.06