Joanne Boocock
Ormesby, Middlesbrough,North Yorkshire
Summary
Organised Highly Experienced Office Administrator with strong skills in managing office operations and stream lining administrative processes. Demonstrates proactive approach to problem solving and exceptional communication abilities. Expert in coordinating schedules, handling correspondence and maintaining records to ensure smooth office functionality. Committed to enhancing workplace productivity and delivering exceptional support to team members.
Overview
29
29
years of professional experience
6
6
years of post-secondary education
Work history
Office administrator
South Bank Primary School
South Bank Middlesbrough
2015.01 - 2026.04
- Assist with telephone inquiries from parents, visitors, and external agencies.
- Support parents at reception by resolving inquiries regarding children.
- Maintain daily attendance registers while engaging with parents about child absences.
- Process daily school meals report to facilitate meal preparation for the cook and complete weekly catering return report every Friday for local council records.
- Oversee office email by addressing requests and forwarding them to relevant staff members.
- Facilitate admissions of new pupils by entering information onto school database and scanning documents for profile storage.
Office Administrator
Integrated Utility Services
Stockton-on-Tees
2005.03 - 2014.11
- Assisted in managing daily administrative tasks including scheduling meetings for senior leaders.
- Coordinated travel arrangements for engineers working out of area.
- Maintained well-organised records that were easily retrievable for team members.
- Responded to client inquiries regarding new or existing maintenance contracts or fault queries.
- Administered office email communications by sending and receiving messages relevant to staff.
- Processed invoicing for jobs completed by the company.
- Updated database with changes of details or newly installed equipment.
Office Administrator
Home Housing Association
Middlesbrough
2005.02 - 2005.03
- Here I covered sickness leave whilst being employed with an agency Office Angels.
- Dealt with tenants queries on the telephone and face to face regarding their housing problems and overdue rent arrears.
- Typed up various correspondence for the Housing Officers.
- Dealt with incoming post and distributed accordingly.
Receptionist
Unity City Academy
Middlesbrough
2004.05 - 2005.02
- This was long term supply work again via Office Angels whilst new school was being built.
- Managed a busy reception desk, greeting, parents, visitors and external agencies, answered telephone with parents inquiries.
- Recorded pupil absences for the Attendance Officers
- Distributed daily post accordingly.
- Helped out on Student Help desk when needed cover, dealing and helping with pupil queries.
Qualified Dental Nurse
Kerruish and Moore Dental Practice
Normanby
1997.10 - 2003.09
- Assisted Dentist with various dental procedures including, examinations, scale and polish, fillings, root canal treatment and extractions.
- Completed all paperwork relating to patient treatments and fail to return treatments.
- When needed, I also worked on the reception desk, scheduling patient appointments and processing payments.
Education
GCSEs - English Lang - B, English Lit - A, Maths - C, Science -C, History - C, German - B, Drama - B
Gillbrook Technology College
Normanby, North Yorkshire 1991.09 - 1996.06
NVQ Level 2 - Business and Administration
Wakefield College
Wakefield 2008.06 - 2009.06
Level 3 - School Administration Foundation Certificate
Serco
2016.05 - 2017.01
Skills
- Microsoft office suite proficiency
- Database management understanding
- Customer orientation
- Telephone etiquette observance
- Strong written correspondence
- Microsoft Office
- Administration support
- Task prioritising
- General administration
Affiliations
- I enjoy reading and love thriller and crime books, my favourite authors are Susan Lewis and Claire Douglas. I have three children who I enjoy going on days out with and holidays and creating life long memories, I also like to work out when I can.
Timeline
Level 3 - School Administration Foundation Certificate
Serco
2016.05 - 2017.01
Office administrator
South Bank Primary School
2015.01 - 2026.04
NVQ Level 2 - Business and Administration
Wakefield College
2008.06 - 2009.06
Office Administrator
Integrated Utility Services
2005.03 - 2014.11
Office Administrator
Home Housing Association
2005.02 - 2005.03
Receptionist
Unity City Academy
2004.05 - 2005.02
Qualified Dental Nurse
Kerruish and Moore Dental Practice
1997.10 - 2003.09
GCSEs - English Lang - B, English Lit - A, Maths - C, Science -C, History - C, German - B, Drama - B
Gillbrook Technology College
1991.09 - 1996.06