Joanne Benton
Rochester,Kent
Summary
Currently serving as an Onboarding Coordinator offering strong communication and interpersonal skills, with knack for building relationships and fostering collaboration. Knowledgeable about customer service principles and adept at problem-solving in fast-paced environments.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
Work history
Onboarding Coordinator
Henry Schein One
Gillingham, Kent
2018.01 - 2026.02
- Managed full customer onboarding journey for new software clients.
- Coordinated internal teams to facilitate smooth transitions.
- Installed software on client hardware, ensuring completion of setup documentation.
- Scheduled training sessions between customers and internal trainers.
- Delivered proactive support to reassure clients during transitions.
- Ensured completion of all onboarding steps while maintaining high service standards.
Software Support
Henry Schein One
Gillingham, Kent
2016.01 - 2018.01
- Resolved client queries and technical issues related to software use through effective communication.
- Delivered first-line support, guiding customers in navigating the system confidently.
- Provided professional, friendly assistance to ensure high levels of customer satisfaction.
Dental Office Manager
Southern Dental
Snodland, Kent
2013.01 - 2016.01
- Oversaw daily operations of dental practice, ensuring efficient service delivery and patient care.
- Managed budgets and processed insurance claims, negotiating fees with insurers and patients.
- Supervised staff and scheduled shifts to guarantee adequate cover during peak periods.
- Ordered clinical and administrative supplies, controlling stock levels and costs effectively.
- Ensured compliance with regulatory requirements while maintaining accurate patient records.
- Maintained a clean and welcoming environment, enhancing patient satisfaction through excellent customer service.
Dental Receptionist
Southern Dental
Snodland, Kent
2011.01 - 2013.01
- Scheduled patient appointments while managing front-desk responsibilities efficiently.
- Coordinated lab work and maintained accurate patient records.
- Provided professional, courteous service to patients in person and via telephone.
- Welcomed new patients warmly, fostering a friendly clinic atmosphere.
- Processed medical forms accurately to ensure correct patient information.
- Handled phone calls, resulting in effective communication with clients.
Education
Chapter Girls School
Strood, Kent 1992.09 - 1993.09
Skills
- CQC and CRB compliance
- CPR certification
- Cross infection control
- Safeguarding level 2
- Communication and interpersonal skills
- Attention to detail
- Multi-tasking and time management
- Dental office management
- Patient scheduling and relations
- Software onboarding and installation
- Treatment planning
- Customer service
- Insurance claim management
- Team collaboration and coordination
Timeline
Onboarding Coordinator
Henry Schein One
2018.01 - 2026.02
Software Support
Henry Schein One
2016.01 - 2018.01
Dental Office Manager
Southern Dental
2013.01 - 2016.01
Dental Receptionist
Southern Dental
2011.01 - 2013.01
Chapter Girls School
1992.09 - 1993.09