Joanna Zon
Brentford,Middlesex
Summary
Experienced professional with focus on audiology and patient care. Capable of improving hearing outcomes through tailored hearing aid fittings. Skilled in utilising advanced diagnostic tools and providing compassionate support to enhance patient satisfaction.
Overview
8
8
years of professional experience
Work history
HCPC Registered Hearing Aid Dispenser
Specsavers Opticians
Ealing Broadway, Ealing
01.2024 - Current
- Calibrated audiological equipment regularly ensuring accuracy during testing procedures.
- Improved patient comfort by customising hearing aid adjustments.
- Provided comprehensive patient care to enhance quality of life.
- Demonstrated excellent interpersonal skills whilst explaining complex information to patients.
- Managed inventory of audiology supplies efficiently to avoid shortages or waste.
- Stayed current with new technology developments within the industry to provide modern solutions.
HCPC Registered Hearing Aid Dispenser
Specsavers Opticians
Harrow
02.2022 - 11.2023
- Conduct audiometric testing and make appropriate recommendations for hearing aids, properly program hearing aids using a computer, maintain organized documentation and patient files.
- Dealing with both NHS and private patients.
- Dealing with ENT and further referrals.
- Qualified in wax removal through microsuction.
- Established rapport with patients to gather accurate histories and facilitate positive experiences.
- Supplemented patient knowledge with communication skills training, telephone training and demonstration of assistive listening devices.
Optical Assistant
Specsavers Opticians
Harrow
04.2021 - 02.2022
- Performed frame repairs and adjustments for customer comfort.
- Performed and recorded accurate frame measurements prior to dispensing glasses to ensure customer suitability.
- Answered inbound calls and enquiries to provide top-level service.
- Monitored industry trends and researched new optical products for insight into customer preferences.
- Educated customers on lens and frame requirements to assist in decision-making.
- Cleaned and organised reception area to maintain welcoming environment.
Optical Assistant
Specsavers Opticians
Uxbridge
10.2018 - 04.2021
- Prepared patients, rooms and equipment to support eye exam needs.
- Helped customers try on spectacles and deciphered needs and preferences to make recommendations.
- Processed customer payments and provided receipts for services and purchases.
- Performed frame repairs and adjustments for customer comfort.
- Performed and recorded accurate frame measurements prior to dispensing glasses to ensure customer suitability.
Waitress - The Fig Tree
Greene King PLC
Uxbridge
04.2017 - 10.2018
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Education
GCSEs -
Mellow Lane School
VTCT Level One Hair and Beauty -
Harrow College
London, ENGNVQ Level 3 - Aviation
West Thames College
BTEC Certification/ Level 3 Ophthalmic dispensing -
Specsavers
Foundation Degree in Science - Hearing Aid Audiology
South Devon College
Paignton, TOBSkills
- Excellent communication skills
- Time management proficiency
- Well organised
- Being able to adapt to new equipment and techniques
- Interest in health and desire to improve people's quality of life
- Patient oriented
- Strong work ethic
Personal Information
Custom
/2023,/2020,/2018,/2016,/2015
Timeline
HCPC Registered Hearing Aid Dispenser
Specsavers Opticians
01.2024 - Current
HCPC Registered Hearing Aid Dispenser
Specsavers Opticians
02.2022 - 11.2023
Optical Assistant
Specsavers Opticians
04.2021 - 02.2022
Optical Assistant
Specsavers Opticians
10.2018 - 04.2021
Waitress - The Fig Tree
Greene King PLC
04.2017 - 10.2018
GCSEs -
Mellow Lane School
VTCT Level One Hair and Beauty -
Harrow College
NVQ Level 3 - Aviation
West Thames College
BTEC Certification/ Level 3 Ophthalmic dispensing -
Specsavers
Foundation Degree in Science - Hearing Aid Audiology
South Devon College
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