Salma Akhtar Koli
Summary
I offer a unique combination of clinical expertise, business knowledge, and strong interpersonal skills. As an experienced Hearing Aid Audiologist, I have worked across both NHS and private sectors, delivering high-quality patient care while achieving strong commercial results. My experience includes conducting comprehensive hearing assessments, fitting hearing aids, building patient relationships, and contributing to business growth through successful sales and service delivery.
In addition, my Master's degree in Business and Management has provided me with a solid understanding of leadership, strategic planning, operations, finance, and business development. This allows me to understand both the clinical and commercial aspects of audiology services.
My background as a teacher has strengthened my ability to train, mentor, and communicate effectively with diverse audiences, while my experience as a support worker has enhanced my empathy, adaptability, and people-centred approach. Together, these experiences enable me to drive performance, support teams, improve patient outcomes, and contribute to the long-term success of the business.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Hearing Aid Dispenser
Boots Hearingcare
Leeds
2026.04 - Current
- Managed inventory control for efficient stock management and order fulfilment.
- Upheld high standards of practice in compliance with regulatory requirements.
- Demonstrated excellent customer service skills whilst handling client enquiries and scheduling appointments.
- Conducted diagnostic tests for accurate assessment of hearing loss.
- Offered personalised solutions with the selection and fitting of suitable hearing aids.
Hearing aid audiologist
Specsavers Hearcare
, Trafford
2025.01 - 2026.03
- Conducted detailed auditory assessments, ensuring accurate diagnosis on both NHS and private patients
- Helped, guided and supervised students and hearcare practitioners to become confident with audiology assessment and management of treatment options
- Identified specific hearing loss patterns for optimal treatment plans.
- Maintained up-to-date knowledge of advancements in audiology field in both NHS and private sector (Phonak, GN and Signia).
- Collaborated closely with medical professionals for coordinated care approach.
- Established rapport with patients to gather accurate histories and facilitate positive experiences.
Support Worker
Future Directions, Oldham
Oldham
2021.10 - 2026.01
- Kept clients engaged in social networks and communities for personal health and growth.
- Prepared agendas and took notes at meetings to archive proceedings.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Participated in regular team meetings, enhancing quality of care provided.
Mobile Audiologist
Boots Hearingcare
, West Midlands
2023.09 - 2024.12
- Awarded Newcomer of the Quarter where I delivered over £55k of sales in one month with a 69% first assessment conversion rate and 58% 4-year conversion rate.
- Promoted, sold, and fit hearing aids and accessories from various manufacturers boosting overall sales.
- Took ear impressions and moulds, ordered instruments, and fitted devices, makings adjustments for more comfort and optimal functionality.
- Handled emails and return phone calls to address customer enquiries and concerns.
- Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns whilst driving sale.
- Operated in dynamic, high-volume environments to provide skilled assistance to hundreds of customers each day.
- Recommended various services to customers based on specific needs and explained features and benefits.
Fragrance Retail Worker
Boots, Rochdale
Rochdale
2022.11 - 2023.12
- Used POS system to process sales, returns, online orders, and gift card activations.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
Bank Band 4 Audiologist
NHS, Rochdale
Rochdale
2023.06 - 2023.08
- Band 4 Audiologist performing Band 5 job roles
- Measure hearing acuity and identify type and degree of hearing loss for patients by performing pure tone audiometry, uncomfortable loudness levels and speech audiometry
- Recommend and fit assistive listening devices and protection devices to improve hearing.
- Take ear impressions and molds, order instruments and fitted devices, making adjustments for comfort and optimal functionality.
- Help assess integrity of auditory system by helping to perform auditory brainstem response audiometry
Arabic Teacher
IYA, Oldham
Oldham
2022.09 - 2023.05
- Sourced optimal curricula and developed lesson plans to fully cover target material for each course.
- Organized detailed list of resources to help students go beyond classroom environments and delve into topics of interest.
- Developed course curriculum, lesson plans and supplemental materials to support student success.
- Designed and administered assessments to evaluate student progress and comprehension.
Care Worker
Treelands, Oldham
Oldham
2021.07 - 2021.10
- Scheduled and accompanied clients to medical appointments.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Monitored and assisted residents through individual service plans.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Built strong relationships with clients to deliver emotional support and companionship.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Arabic Teacher Assistant
Compass Learning Centre, Oldham
Oldham
2018.09 - 2021.08
- Organized detailed list of resources to help students go beyond classroom environments and delve into topics of interest.
- Designed and administered assessments to evaluate student progress and comprehension.
- Immersed students in unfamiliar cultures by devising hands-on activities.
- Developed course curriculum, lesson plans and supplemental materials to support student success.
- Utilized various teaching methods, including technology and other interactive activities to enhance learning experience.
Education
Master of Business Administration -
Arden University
CoventryBachelor of Science - Audiology
University of Manchester
2020.09 - 2023.06
Sociology
Oldham Sixth Form College
OldhamPsychology
Oldham Sixth Form College
OldhamReligious Studies
Oldham Sixth Form College
OldhamSkills
- Diagnosing hearing disorders
- Exemplary leadership skills
- Confidently build a rapport
- Sales expertise
- Key holder experience
- Excellent management skills
- Good communication
- Supervising students
- Customer orientation
- Results-driven
- Knowledge on supply chain management, marketing and accountancy
Audiology Placement
- Took accountability to practice within an established professional code of ethics and scope of practice within federal, state, and institutional policies and regulations
- Successfully took integrity to observe a professional manner regarding confidentiality with individuals, family members, and other service providers
- Use evidence-based practice to access, evaluate, and integrate science-supported evidence into clinical practice
- Effectively collaborated with interdisciplinary teams to provide person-centered care that aims to achieve optimal outcomes for the patient
Certification
Newcomer of the Quarter Award – Boots Hearingcare (2024)
Awarded Newcomer of the Quarter in recognition of outstanding performance, generating over £55,000 in hearing aid sales within a single month. Achieved a 69% first-assessment conversion rate and a 58% four-year conversion rate by combining clinical expertise with a patient-centred approach, effectively identifying individual hearing needs and recommending appropriate solutions. Demonstrated strong commercial awareness, relationship-building skills, communication, consultative selling, and the ability to deliver exceptional patient outcomes while exceeding business targets.
Timeline
Hearing Aid Dispenser
Boots Hearingcare
2026.04 - Current
Hearing aid audiologist
Specsavers Hearcare
2025.01 - 2026.03
Mobile Audiologist
Boots Hearingcare
2023.09 - 2024.12
Bank Band 4 Audiologist
NHS, Rochdale
2023.06 - 2023.08
Fragrance Retail Worker
Boots, Rochdale
2022.11 - 2023.12
Arabic Teacher
IYA, Oldham
2022.09 - 2023.05
Support Worker
Future Directions, Oldham
2021.10 - 2026.01
Care Worker
Treelands, Oldham
2021.07 - 2021.10
Bachelor of Science - Audiology
University of Manchester
2020.09 - 2023.06
Arabic Teacher Assistant
Compass Learning Centre, Oldham
2018.09 - 2021.08
Sociology
Oldham Sixth Form College
Psychology
Oldham Sixth Form College
Religious Studies
Oldham Sixth Form College
Master of Business Administration -
Arden University