Joanna Tait
Castleford,Wakefield
Summary
Offering strong interpersonal and leadership skills, with background in customer service and team coordination. Knowledgeable about managing daily operations, resolving conflicts, and ensuring customer satisfaction. Ready to use and develop communication, problem-solving, and organisational skills in my new job.
Overview
29
29
years of professional experience
4
4
years of post-secondary education
Work history
Hotel supervisor
Magnet Hotel
Castleford, Wakefield
09.2013 - Current
- Led team to deliver exceptional customer service for enhanced reputation.
- Managed hotel restaurant operations, elevated dining experience.
- Responded promptly to customer complaints ensuring swift resolution and customer retention.
- Maintained compliance with health and safety regulations within the premises.
- Assisted in marketing campaigns to increase hotel visibility.
- Directed staff schedules and rosters, optimising workforce efficiency.
- Recruited and onboarded new staff to meet performance standards.
- Oversaw inventory and stock management, optimising levels for operational continuity.
- Led by example, embodying positive work ethic and motivating staff for peak performance.
- Directed bar, restaurant and room service activities to promote sales and guarantee customer satisfaction.
Assistant store manager
Poundland
Castleford, Wakefield
01.1996 - 01.2000
- Maintained health and safety standards within the store to ensure compliance with company policies and legal requirements.
- Developed strong relationships with suppliers for prompt delivery of orders.
- Provided assistance during peak trading hours, kept checkouts moving quickly whilst maintaining excellent customer service levels.
- Completed administrative tasks such as generating reports on sales trends, losses or thefts without delay or errors.
- Handled employee concerns discreetly; fostered healthy working environment.
- Ensured timely stocking of products on shelves to maintain a well-stocked shop floor.
Education
NVQ Level 1 - Ascentis Level 1 supporting a childs learning and development
Wakefield College
Wakefield 06.2013 - 09.2013
OCR Level 2 - Adult Literacy
Wakefield College
Wakefield 02.2010 - 03.2010
GCSEs - 6 GCSES achieved including maths and english
Airedale High School
Wakefield 09.1990 - 06.1994
Skills
- Staff recruitment
- Guest relations
- Event coordination
- Restaurant operations
- Team training
- Productivity improvement
- Customer relations
- Staff rota management
Timeline
Hotel supervisor
Magnet Hotel
09.2013 - Current
NVQ Level 1 - Ascentis Level 1 supporting a childs learning and development
Wakefield College
06.2013 - 09.2013
OCR Level 2 - Adult Literacy
Wakefield College
02.2010 - 03.2010
Assistant store manager
Poundland
01.1996 - 01.2000
GCSEs - 6 GCSES achieved including maths and english
Airedale High School
09.1990 - 06.1994
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