Joana Berchie Kusi
Laval,Quebec
Summary
Dedicated professional with a strong foundation in customer service and cultural awareness, adept at handling cash and operating point of sale systems. Demonstrates resilience under pressure and time efficiency, ensuring safety consciousness and attention to detail in all tasks. Skilled in inventory checking, food preparation basics, and the use of manual tools, aiming to leverage these competencies towards achieving excellence in service delivery.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
Work history
Volunteer
Enfant d'abord
Laval, Quebec
02.2026 - Current
- Cleaned up spaces after events, collecting rubbish, storing furniture and sanitising surfaces.
- Prepared premises and supplies for arriving guests.
- Directed guests to correct seating locations and answered questions about facility amenities.
- Helped visitors load onto rides, secure safety connectors and leave rides at end of turns.
- Assisted patrons with locating restrooms and concession stands.
Sales assistant
G&J Autoluxe Inc
Quebec, Montrel
12.2025 - Current
- Improved customer service by efficiently handling queries and complaints.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Trained new staff members, fostering a supportive working environment.
- Utilised excellent communication skills to provide detailed product information.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Collaborated effectively with team members to meet sales targets.
- Delivered exceptional after-sales service, encouraging repeat business.
Cargo handler
FedEx
Quebec, Montrel
05.2025 - 11.2025
- To maintain orderliness, categorised goods in the warehouse.
- Compared shipping documents with actual cargo to mitigate risk of misplacement.
- Operated heavy machinery, ensuring safety at all times.
- Used protective gear during operations for personal safety and compliance with regulations.
- Loaded and unloaded shipments to reduce turnaround time.
- Ensured correct placement of fragile items, preventing damage during transit.
- Loaded packaged goods on to trucks for shipping.
Education
Certificate of Higher Education - Licensed Forklift and Excavator Operator
Chafas Training Institute
Accra/Ghana 01.2024 - 06.2024
GCSEs - Visual Arts
Kwame Nkrumah University Senior High School
Kumasi/Ghana 09.1999 - 08.2002
Skills
- Handling cash
- Inventory checking
- Food preparation basics
- Resilience under pressure
- Safety consciousness
- Time efficiency
- Communication proficiency
- Point of sale operation
- Use of manual tools
- Customer Service
- Cultural awareness
- Attention to Detail
Languages
English
Intermediate
French
Beginner
Affiliations
- Reading and listening to music
Timeline
Volunteer
Enfant d'abord
02.2026 - Current
Sales assistant
G&J Autoluxe Inc
12.2025 - Current
Cargo handler
FedEx
05.2025 - 11.2025
Certificate of Higher Education - Licensed Forklift and Excavator Operator
Chafas Training Institute
01.2024 - 06.2024
GCSEs - Visual Arts
Kwame Nkrumah University Senior High School
09.1999 - 08.2002