Python
Joana Pinto
Project Manager
London
Summary
Resourceful individual with 6 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget and financial management.
Currently involved on the bidding process review committee to ensure a smooth transition to fit Project Management processes. With a lot of experience and tools knowledge to develop a Business Analyst role to reach the requirements status, acceptable for delivery.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
5
5
Languages
Work History
Project Manager
1Spatial
Cambridge
01.2022 - Current
- Managed projects from procurement to commission.
- Planned, designed, and scheduled phases for large projects.
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Identified plans and resources required to meet project goals and objectives.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Prepared and submitted project invoices for review and approval.
- Monitored project performance to identify areas of improvement and make adjustments.
- Facilitated workshops to collect project requirements and user feedback.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Maintained open communication by presenting regular updates on project status to customers.
- Analyzed project performance data to identify areas of improvement.
Senior Software Support Engineer
1Spatial
Cambridge
05.2018 - 12.2021
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Installed and maintained hardware and computer peripherals to store tangible components.
- Set up and administered ESRI Enterprise; VertiGIS; 1Spatial products and solution and their configurations.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Connected to computer of client using remote link to install programs and applications.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Communicated with clients to verify roots and causes of computer problems.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Helped streamline repair processes and update procedures for support action consistency.
Senior Customer Support Executive
Booking.com
Cambridge
01.2017 - 04.2018
- Listened to customers' questions and concerns to provide answers or responses.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Conducted surveys to determine customer opinion of products and services.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
- Devised recommendations to streamline and simplify customer support system and improve response time.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative
Booking.com
Cambridge
01.2015 - 12.2016
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Sought ways to improve processes and services provided.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Master of Science - Geo Information - Earth Observation And Modelling
ITC - Faculty of Geo-Information Sciences
Twente, Netherlands 06.2012 - 06.2013
Master of Science - Geo-Information Sciences And Earth Observation
Faculty of Earth Sciences - Lund
Lund, Sweden 09.2011 - 05.2012
Master of Science - Mangroves Distribution in Australia
University of New South Wales
Sidney, Australia 09.2012 - 12.2012
Bachelor of Science - Meteorology And Oceanography Geophysics
Aveiro
Aveiro, Portugal 09.2004 - 09.2010
Skills
Advanced problem solving
Project planning and development
Project Management
Technical Support
Functional & Business Requirements
Risk mitigation
Quality assurance
Agile project management
Waterfall methodology
Dependency tracking
Vendor relationship management
Technical project planning
Project budget allocation
Microsoft Office Suite
Data analysis
Software
R Statistics
Matlab
HTML
Microsoft Server SQL
FME Desktop
ESRI Enterprise
ESRI ArcGIS Pro
ESRI Workflow Manager
PostgreSQL
FME Server
VertiGIS SaaS
Jira Software
Salesforce
Microsoft Active Directory
Microsoft Office Tools
Interests
Football
Photography
Art Installations
Literature
Music
Culinary Exploration
Timeline
Project Manager
1Spatial
01.2022 - Current
Senior Software Support Engineer
1Spatial
05.2018 - 12.2021
Senior Customer Support Executive
Booking.com
01.2017 - 04.2018
Customer Service Representative
Booking.com
01.2015 - 12.2016
Master of Science - Mangroves Distribution in Australia
University of New South Wales
09.2012 - 12.2012
Master of Science - Geo Information - Earth Observation And Modelling
ITC - Faculty of Geo-Information Sciences
06.2012 - 06.2013
Master of Science - Geo-Information Sciences And Earth Observation
Faculty of Earth Sciences - Lund
09.2011 - 05.2012
Bachelor of Science - Meteorology And Oceanography Geophysics
Aveiro
09.2004 - 09.2010