Joana Ferreira
London,Merton
Summary
Hardworking and passionate job seeker with strong skills eager to secure an entry-level position.
Always ready to help a team to achieve the company goals.
Professionally and individually, I'm very creative and confident individual and with a strong background of being a very meticulous person.
I embrace teamwork building their trust using a frequent and clear communication and respectful manners.
My priority is always to make sure that I can provide a pleasant and remarkable experience to everyone.
Overview
7
7
years of professional experience
Work history
Waitress/Special Events Supervisor
Arthur Hooper's
8 Stoney St, London Bridge
2023.01 - 2024.01
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Trained new staff members on proper customer service and hospitality policies.
Housekeeping/Supervisor
Qaya Limited
67 Brook St, London
2022.04 - 2022.12
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Volunteered to help with special projects of varying degrees of complexity.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Care/Residential Support Worker
Caremark Merton
Merton, London
2021.09 - 2022.04
- Enhanced residents'' quality of life by providing personalized care and support tailored to individual needs.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Collaborated with other professionals to plan and coordinate care for clients.
Housekeeping/Services Assistant
7Pines Resort Ibiza
Carrer Puig Delfin, S/n Illes Baleares, Spain
2019.06 - 2019.12
- Trained and mentored new staff on cleaning and safety protocols.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Addressed customer feedback and complaints to maximize satisfaction.
Front Desk Receptionist
London Holidays B&B
5 Welham Rd, London
2018.11 - 2019.06
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Collected room deposits, fees, and payments.
Head Cocktail Server
Aqua Spirit Bar & Terrace| Aqua Kyoto
Fifth Floor. 240 Regent Street, London
2018.04 - 2018.11
- Enhanced guest experience with thorough knowledge of cocktail ingredients, preparation methods, and presentation.
- Maintained clean and organized bar area.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Shop Supervisor/Decorator
Moustafa Store, Ltd.
Via Catarina, Potugal
2017.11 - 2018.04
- Checked incoming orders and organized new stock.
- Filled cracks, imperfections and holes in workpieces or products for smooth and high-quality looks.
- Implemented creative solutions to overcome unexpected challenges during the decorating process.
Sales Assistant/Translator
Flying Tiger Copenhagen, Ltd.
Porto, Portugal
2017.04 - 2017.11
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Interpreted spoken and written languages other than English and vice versa.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Balloons/Gift Shop Supervisor
Festas Com Arte & Eventos
Ermesinde, Portugal
2016.09 - 2017.04
- Created visually appealing store displays that showcased featured products and seasonal themes.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Education
High School Diploma -
Escola Profissional Raul Dória
Porto, Portugal01.2017
Skills
- Safe Food Handling;
- Guest Relations Management;
- Customer Service;
- Documentation and Reporting;
- Coaching and Mentoring;
- Fluent in Several Languages;
Languages
Portuguese
Native language
English
Proficient
C2
Spanish
Proficient
C2
Italian
Proficient
C2
French
Intermediate
B1
Timeline
Waitress/Special Events Supervisor
Arthur Hooper's
2023.01 - 2024.01
Housekeeping/Supervisor
Qaya Limited
2022.04 - 2022.12
Care/Residential Support Worker
Caremark Merton
2021.09 - 2022.04
Housekeeping/Services Assistant
7Pines Resort Ibiza
2019.06 - 2019.12
Front Desk Receptionist
London Holidays B&B
2018.11 - 2019.06
Head Cocktail Server
Aqua Spirit Bar & Terrace| Aqua Kyoto
2018.04 - 2018.11
Shop Supervisor/Decorator
Moustafa Store, Ltd.
2017.11 - 2018.04
Sales Assistant/Translator
Flying Tiger Copenhagen, Ltd.
2017.04 - 2017.11
Balloons/Gift Shop Supervisor
Festas Com Arte & Eventos
2016.09 - 2017.04
High School Diploma -
Escola Profissional Raul Dória