Joana Ferreira
London
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
A creative and confident professional, with a strong background of being an attentive person, quiet and always upbeat whilst working.
Embrace teamwork building their trust using a frequent and clear communication and respectful manners.
My priority is always make sure that i can provide an pleasant and remarkable experience firstly to my Guest's/Client's and team members and also to myself.
Overview
7
7
years of professional experience
Work History
Waitress/Special Events Supervisor
Arthur Hooper's
01.2023 - 01.2024
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Trained new staff members on proper customer service and hospitality policies.
Head/Housekeeper Supervisor
Qaya Limited
04.2022 - 12.2022
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Volunteered to help with special projects of varying degrees of complexity.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Care/Residential Support Worker
Caremark Merton
The Chaucer Centre, Upper Hall 1st Canterbury Rd, Morden, London
09.2021 - 04.2022
- Enhanced residents'' quality of life by providing personalized care and support tailored to individual needs.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Collaborated with other professionals to plan and coordinate care for clients.
Head of Housekeeping Services
7Pines Resort Ibiza
06.2019 - 12.2019
- Trained and mentored new staff on cleaning and safety protocols.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Addressed customer feedback and complaints to maximize satisfaction.
Front Desk Receptionist
London Holidays B&B
11.2018 - 06.2019
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Collected room deposits, fees, and payments.
Head Cocktail Server
Aqua Spirit Bar & Terrace| Aqua Kyoto
04.2018 - 11.2018
- Enhanced guest experience with thorough knowledge of cocktail ingredients, preparation methods, and presentation.
- Maintained clean and organized bar area.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Shop Supervisor/Decorator
Moustafa Store, Ltd.
11.2017 - 04.2018
- Checked incoming orders and organized new stock.
- Filled cracks, imperfections and holes in workpieces or products for smooth and high-quality looks.
- Implemented creative solutions to overcome unexpected challenges during the decorating process.
Sales Assistant/Translator
Flying Tiger Copenhagen, Ltd.
04.2017 - 11.2017
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Interpreted spoken and written languages other than English and vice versa.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Balloons/Gift Shop Supervisor
Festas Com Arte & Eventos
09.2016 - 04.2017
- Created visually appealing store displays that showcased featured products and seasonal themes.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Education
High School Diploma -
Escola Profissional Raul Dória
Porto, Portugal01.2017
Skills
- Safe Food Handling
- Guest Relations Management
- Dining Area Maintenance
- Customer Service
- Upselling
- Cash Handling
- Documentation and Reporting
- Coaching and Mentoring
- Fluent in Several Languages
- Professional and Mature
- Housekeeping
- Adaptability and flexibility
Alternative Email
joanamotaferreira@outlook.com
Personal Information
Date of Birth: 12/15/94
Languages
Portuguese
Native language
English
Proficient
C2
Spanish
Proficient
C2
Italian
Proficient
C2
French
Intermediate
B1
Arabic
Beginner
A1
Timeline
Waitress/Special Events Supervisor
Arthur Hooper's
01.2023 - 01.2024
Head/Housekeeper Supervisor
Qaya Limited
04.2022 - 12.2022
Care/Residential Support Worker
Caremark Merton
09.2021 - 04.2022
Head of Housekeeping Services
7Pines Resort Ibiza
06.2019 - 12.2019
Front Desk Receptionist
London Holidays B&B
11.2018 - 06.2019
Head Cocktail Server
Aqua Spirit Bar & Terrace| Aqua Kyoto
04.2018 - 11.2018
Shop Supervisor/Decorator
Moustafa Store, Ltd.
11.2017 - 04.2018
Sales Assistant/Translator
Flying Tiger Copenhagen, Ltd.
04.2017 - 11.2017
Balloons/Gift Shop Supervisor
Festas Com Arte & Eventos
09.2016 - 04.2017
High School Diploma -
Escola Profissional Raul Dória
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