Joan Hagan

Conducted thorough audits for care at home and residential branches, ensuring compliance with DBS, RTW, training, and client files.

Identified risks through comprehensive assessments and implemented corrective actions to reduce non-conformance.

Developed and delivered training modules to enhance staff competency in quality assurance practices.

Provided operational teams with guidance on CQC notifications to maintain legislative compliance.

• Supported branches during crises by mentoring staff and facilitating recruitment processes.
• Reviewed and updated company policies to align with evolving standards.
• Prepared service user questionnaires to gather feedback and submitted proposals for continuous improvement.
• Uploaded documents to internal and external systems for efficient backup.

Due to a settlement agreement with my employer following redundancy, part of the conditions was I was unable to work in any health and social care role within the Kent area (where I lived) for 6 month after the settlement payment was agreed. During this 6 months I considered my future work options, and did an on line photography course, however my passion has always been making a difference and the opportunity arose for a position within the QA team at Nurseplus, which I was sucessful in getting. At the time of employment I wanted something with a lower level of responsibility that I had previously had

• Trained and mentored high-performing teams through consistent performance reviews and coaching.
• Developed and disseminated best practices to ensure alignment with organisational objectives and global research
• Provided leadership in business plan formulation, effectively promoting organisational vision.
• Safeguarded confidential data in accordance with corporate and governmental policies.
• Conducted risk assessments and implemented management care plans aligned with established procedures.
• Established strong communication channels with residents' families to foster relationships.
• Introduced innovative care protocols to enhance outcomes for individuals.
• Created a safe environment for staff and clients, ensuring compliance with infection prevention policies.
• Nominated individual for the organisation Dec 2018-September 2022

• Fostered safe, caring environment focussed on residents' physical and mental wellbeing.
• Actively promoted company's profile in local community
• Implemented effective safeguarding policies and procedures to go beyond required standards.
• Ensured compliance with legislation in social services, safety and hygiene standards and safe practice policies.
• Provided support to staff, maintaining best practice policies and procedures.
• Attended regular training to maintain up-to-date knowledge of legislation and safeguarding practices.
• Managed recruitment, retention, training and performance of all employees
• Exceeded expectations in creating a clean, safe and compliant care environment for residents
• Networked with community stakeholders to improve relations and grow business opportunities and awareness of learning disabilities
• Inspired team members with passionate, lived experience and hands-on approach.
• Oversaw maintenance activities around the home; guaranteed safe living environment for the residents.
• Provided emotional support to residents, increasing their comfort and happiness levels.
• Designed and developed emergency respite services for the local area