Bongiwe Songo
Summary
Quality assurance professional skilled in ensuring high standards and achieving consistent, measurable results. Strong focus on team collaboration, adaptability to changing needs, and reliability. Expertise includes process improvement, compliance monitoring, and issue resolution. Known for analytical thinking, effective communication, and problem-solving abilities.
Overview
11
11
years of professional experience
Work History
Quality Assurance Officer
Midco Care
Cornwall
01.2024 - Current
- I focus on maintaining high standards of Service User care and ensuring compliance with regulations. I conduct audits, identify areas for improvement, and develop protocols to enhance quality. Collaborating with teams, I work to improve safety, efficiency, and compliance. My goal is to contribute to better healthcare services and patient satisfaction through attention to detail and dedication to excellence.
Senior Carer
MidCo Care
London
05.2023 - 12.2023
- Monitored the safety of clients in the home environment and implemented safety measures as needed
- Assisted with meal preparation
- Developed positive relationships with clients and their families
- Administered medication and monitored vital signs as prescribed by the physician
- Maintained detailed records of patient care, including changes in health status, treatments, and procedures
Customer Relations Manager
Songeaux Logistics
Bulawayo
08.2022 - 04.2023
- Monitored and managed the daily operations of the business, including scheduling, inventory control, and customer relations
- Created a database of customer records that improved customer relations and increased customer satisfaction
- Organized and managed public relations events, resulting in increased brand awareness and improved customer loyalty
Business Development/ Events coordinator
Zimbabwe International Trade Fair ZITF
Bulawayo
02.2022 - 08.2022
- Developed and implemented a comprehensive business development strategy that increased sales
- Collaborated with marketing and business development teams to identify and pursue new sales opportunities
- Coordinated and organised a variety of events, from small family gatherings to large formal events
Reservations Consultant
African Sun Hotels Reservations
Zimbabwe
01.2020 - 10.2021
- Utilized computer software to accurately enter data and manage reservations
- Provided personalized travel arrangements for guests, including transportation, accommodation, and tour reservations
- Maintained records of guest reservations and check-ins, ensuring accuracy and completeness
Assistant to Regional Manager, International Marketing Office
Cyprus International University International Marketing Office
Cyprus
03.2017 - 08.2018
- Coming up with recruitment strategies and enrollment plans in coordination with senior management to attract and enroll more students. Advising potential students on admission requirements and options, transfer/ articulation, and related issues. Operating the Live chat platform.
Customer Service Manager
Anonibet
Nicosia
02.2015 - 02.2017
- Monitored customer service performance and conducted regular performance reviews to ensure that customer service goals were met
- Trained and supervised a team of customer service representatives to ensure that customer inquiries were handled in a timely and professional manner
- Created and maintained customer service reports that provided insights into customer service performance and customer feedback
Education
Masters in Business Administration -
Cyprus International University
02.2018
Bachelor's degree - Tourism and Hospitality Management
Cyprus International University
06.2015
Skills
- Staff training
- Quality management systems
- Auditing techniques
- Compliance oversight
- Quality assurance processes
- Best practices
- Work Planning and Prioritization
- Care coordination
- Confidentiality and privacy
- Health and dignity assurance
- Observational skills
Timeline
Quality Assurance Officer
Midco Care
01.2024 - Current
Senior Carer
MidCo Care
05.2023 - 12.2023
Customer Relations Manager
Songeaux Logistics
08.2022 - 04.2023
Business Development/ Events coordinator
Zimbabwe International Trade Fair ZITF
02.2022 - 08.2022
Reservations Consultant
African Sun Hotels Reservations
01.2020 - 10.2021
Assistant to Regional Manager, International Marketing Office
Cyprus International University International Marketing Office
03.2017 - 08.2018
Customer Service Manager
Anonibet
02.2015 - 02.2017
Bachelor's degree - Tourism and Hospitality Management
Cyprus International University
Masters in Business Administration -
Cyprus International University