Jo Wharton
Summary
Highly organized and results-driven professional with a passion for interiors. Skilled in managing multiple accounts while consistently delivering the highest standards of customer satisfaction. Proficient in developing and maintaining efficient processes to enhance the customer journey and achieve business objectives. Adept at resolving customer inquiries promptly and effectively, ensuring a first-class customer.
Overview
15
15
years of professional experience
Work history
Project Coordinator
CosmoLab
01.2024 - Current
- Deliver daily and weekly customer updates, ensuring a seamless and positive experience by addressing inquiries and resolving issues.
- Collaborate cross-functionally with internal teams to overcome challenges, refine strategies, and achieve product and project standards.
- Maintain comprehensive and up-to-date product files, facilitating easy access to essential information.
- Prepare and presented weekly progress reports to directors and line managers, emphasizing key milestones and addressing potential challenges.
- Manage administrative tasks, including raising Sales Orders, Purchase Orders, and final invoices, with a focus on accuracy and efficiency.
- Negotiate costs, terms, and minimum order quantities (MOQs) to secure high-quality inventory while optimizing profitability and operational efficiency.
- Review KPIs regularly to ensure alignment with customer and business expectations.
Junior New Product Development Manager
Cosz Enterprise
02.2020 - 12.2023
- Cultivated and maintained strong relationships with manufacturers and suppliers to ensure smooth operations.
- Managed the product portfolio, overseeing the lifecycle of products from development to market, ensuring alignment with business goals.
- Monitored industry trends and competitor performance, conducting gap analysis to identify market opportunities.
- Enhanced brand presence and generated leads by effectively showcasing products and new innovations at key industry trade shows.
Business Owner
Flourish
06.2010 - 02.2020
- Produced, edited, and uploaded product information to the online e-commerce platform, ensuring all content remained accurate and up to date.
- Established business goals and objectives to provide direction toward growth.
- Tracking and analysing the performance of products within the market.
- Researched and identified potential business opportunities in untapped markets to drive revenue.
- Utilising insights to make data-driven decisions for product optimisation.
Education
Bachelor of Science - Cosmetic Science
Sunderland University
Skills
- E-commerce Management
- Data entry
- Shopify
- Client account management
- Project management tools
- Project status reports
- Competitor and market analysis
- Process improvement
- Procurement and purchasing
Timeline
Project Coordinator
CosmoLab
01.2024 - Current
Junior New Product Development Manager
Cosz Enterprise
02.2020 - 12.2023
Business Owner
Flourish
06.2010 - 02.2020
Bachelor of Science - Cosmetic Science
Sunderland University
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