Jo Piggott

• Dealing with new business enquiries
• Entering data into database management system within specified time frame
• Liaising with insurance brokers
• Claims handling
• Review data to ensure accuracy of data input and prioritise projects in order of importance
• Ensuring confidentiality of information by keeping confidential data private and secure
• Maintaining new customer database
• Updating spreadsheets and reports for regular review by management

• Providing one to one sessions to young people and families to address emotional issues and promote wellbeing
• Conducting initial assessments to evaluate individual needs
• Providing a safe and supportive environment where individuals feel comfortable to share their concerns
• Developing individualised plans, setting goals and strategies for improvement
• Teach coping skills and emotional regulation techniques to both young people and their families
• Continuously monitor progress and adapt well-being plan as necessary
• Maintain detailed records of sessions and progress

• Preparing and serving of school lunches
• Dealing with minor incidents promptly - spillages, injuries etc
• Ensuring school behavior policies are adhered to and escalating issues where necessary
• Helping children with food choices
• Encouraging children to eat their meal, assisting those with special needs or disabilities
• Being aware of children with special or restricted diets

• Welcoming guests and taking customer orders
• Receiving and confirming telephone/online reservations
• Opening and closing of restaurant
• Social media management
• Handling customer complaints
• Ensuring exceptional customer service at all times
• Assisted guests with queries or requests for optimal guest experience.

• Supporting the Managing Director and 3 Consultants
• Maintaining in house data base
• Liaising with clients/candidates to discuss work opportunities
• Diary management
• Organising meetings and interviews
• Processing weekly timesheets and expenses for staff
• Copy typing

During this time, I worked for various companies on a temporary basis.

• Acting as the first point of contact for customer/client enquiries
• Liaising extensively with other team members
• Maintaining daily diary
• Taking minutes in meetings
• Handling travel arrangements
• Organising meetings
• Supporting teams with various administrative tasks
• Coordinated travel arrangements, ensuring smooth business trips for staff members.
• Prioritised tasks for improved productivity in a fast-paced environment.

• Supporting a team of Account Managers
• Acting as the main point of contact for all customer enquiries
• Obtaining pricing for both customers and colleagues
• Liaising internally to arrange inventories
• Handling complaints, escalating where necessary
• Attending client meetings, both internally and externally
• Maintaining weekly reports